Matt Goedtel on Operations Management

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    As you may or may not know, ITIL is all about best practices for IT Service Management with three key tenants: Align IT Service with the current/future needs of the business or customer. Improve quality of IT Service delivered Reduce overall cost of services delivered This is nothing more...
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    I would like to provide a couple of templates I mentioned during my presentation yesterday that many of you may find of value. In the .ZIP file are two tempaltes: Override Change Log spreadsheet Test Plan I had a project plan template somewhere that helps in managing the testing of a management...
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    Back in June I attended an internal class to review Microsoft Operations Framework v4 (formerly known as Project Hanna) and attended a beta exam thereafter, which I fortunately passed. Now this week, I am going to update my ITIL Foundation Certification from v2 to v3. I have a very strong opinion...