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Service Manager 2012 - Orchestrator 2012 Integration Video Series - Part 1

Service Manager 2012 - Orchestrator 2012 Integration Video Series - Part 1

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In these demonstration series, I will show you the power of integration of System Center Orchestrator 2012 and System Center Service Manager 2012. I’ll cover a sample basic scenario that requirement of automated bulk user creation process. For those who are interested in PowerShell scripting, I will show you how a custom PowerShell script is created and how PowerShell outputs are used within Orchestrator Runbooks.

At the end of the series, you will be able to create Custom Management Packs, classes and forms in Service Manager, design orchestrator Runbooks and trigger them. Also you’ll have basic knowledge of how to create notification templates in Service Manager.

Part 1: Creating custom management packs, classes and forms. (Service Manager)

Part 2: Designing Runbooks, triggering them with custom Service Manager activities. (Orchestrator)

Part 3: Continuing to design Runbooks. Testing success and failure scenarios.(Orchestrator)

Part 4: Focusing on how to create notification template in Service Manager and passing activity properties in the portal URL. Creating email notifications tasks. (Service Manager&Orchestrator)

This is the first part of our integration series. In this video, we’ll work on Service Manager and create a custom management pack. Also we’ll create a custom class and properties. Our main purpose is getting custom user inputs from Service Manager and using them in our Orchestrator Runbooks. This will let Service Manager users to fill up custom fields in our custom form and to trigger exact Runbook. Also we’ll add a review activity and set an approver.

For the 2nd and 3rd videos, we’ll focus on Orchestrator side.

Part 2:

Part 3:

Here we go;

Ps: For those who are not able to watch on demand online here is the download link.


Format: mp4

  • Right around 9 minutes, just to note when selecting a class for your template, to also select "All Basic Classes" from the top right drop down or your custom class may not show up in the list.

  • I'm trying to watch this online, and it looks like the video is no longer available.  Has this been reposted somewhere else?

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