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News and support on System Center Mobile Device Manager.
Code Word Frequency
Mobile Device Manager 2008
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The Mobile Device Manager Support Team Blog
SCMDM SP1 Support for Virtualization
As you may know, with the Service Pack 1 release of SCMDM we introduced support for virtualization of our server roles. This allows you to run the Windows Server 2003 x64 guest OS in a Hyper-V environment. We wanted to clarify that this applies to the virtualization of the Device Management and Enrollment...
28 May 2009
SCMDM: The management console is no longer available after installing the MDM Reporting Services v1.1 reporting snap-in
Here's kind of a wacky issue we've seen a couple times so I thought I'd give you a heads up just in case you run into it. If you're trying to run the MDM Management console on the same box as the MDM Reporting console and seeing things disappear then this may be your issue: ======== Issue: The...
9 Dec 2008
Collecting large amount of device inventory information during OMA session causes MDM server to timeout
Here's an issue we run into every now and then so I thought it might be worth a mention here. If you're noticing GP and software distribution delivery failures then this may be your issue: ======== Issue: Collecting large amount of device inventory information during an Open Mobile Alliance (OMA...
8 Jan 2009
Software Distribution 8041 warning
Here’s a problem which we’ve seen a couple of times which can be caused by bad packages in software distribution. This problem can arise when Software Distribution is being used, and you notice that devices don’t seem to be getting packages, nor getting updated in the Software Distribution console. As...
2 Nov 2009
Solution: The Group Policy setting “Block unsigned theme installation” for System Center Mobile Device Manager 2008 is not correctly applied to Windows Mobile 6.1 mobile devices
Just a quick FYI on an issue we came across recently. This should be a Knowledge Base article soon but I figured I’d post it here first to give all you faithful readers first notice. If you’re trying to use the Group Policy setting “Block unsigned theme installation” for System Center Mobile...
11 Mar 2009
SCMDM Solution: Signed applications install but fail to run with a signature failure related error
Here’s an interesting issue that a one of our top Support Escalation engineers by the name of James Geater ran into a while back. It can be a tricky one to troubleshoot as the cause of the issue isn’t obvious so I thought it would be worth a quick post here: ======== When using System Center Mobile...
21 May 2009
SCMDM: Mobile Device Manager setup error: "Failed to determine status of MDM databases on SQL instance"
Here's one more MDM Service Pack 1 issue for you, this one involving a setup error you might run into when upgrading: ======== Issue: Upgrading to System Center Mobile Device Manager 2008 SP1 fails with the following message: Failed to determine status of MDM databases on SQL instance '<instance_name>...
18 Dec 2008
SCMDM: Enrollment fails if a port other than 443 is used for the Enrollment Service
Here's another SP1 issue that we came across. If your server and client logs indicate that Enrollment failed because it could not resolve the Enrollment server URL and you changed the port then this may be your issue: ======== Issue: The server and client logs indicate that enrollment failed because...
17 Dec 2008
Group Policy setting “Code Word” for System Center Mobile Device Manager 2008 is not correctly applied to Windows Mobile 6.1 mobile devices when the policy is Disabled
When you disable the Group Policy setting Code Word by using Microsoft System Center Mobile Device Manager (MDM) 2008 Group Policy management functionality, some Windows Mobile 6.1 mobile devices may continue to use the previously set code word. This group policy setting affects this Windows Mobile registry...
13 Aug 2009
The Group Policy setting “Code word frequency” for System Center Mobile Device Manager 2008 is not correctly applied to Windows Mobile 6.1 mobile devices when the policy is “Disabled”
When you disable the Group Policy setting Code word frequency by using Microsoft System Center Mobile Device Manger (MDM) 2008 Group Policy management functionality, some Windows Mobile 6.1 mobile devices may continue to ask the user to enter a code word after a number of incorrect password attempts...
12 Aug 2009
System Center Mobile Device Manager support for Windows Server 2008 Certificate Authority
We are happy to announce that we now support System Center Mobile Device Manager 2008 SP1 with a Windows Server 2008 Enterprise Edition Certificate Authority. We’ll be documenting this on TechNet in the near future but we wanted to let you all know that this is now fully tested and supported. For...
18 May 2009
The same software package may be installed every time a device connects to a System Center Mobile Device Manager 2008 server
Here's an interesting MDM issue I ran across the other day. If you're seeing the same package being installed again and again and again on your device then this may be what you're running up against: ======== Issue: A software package may be installed every time a device connects to a System Center...
10 Dec 2008
SCMDM: Enrollment fails with "Unknown error in Enrollment service: System.ArgumentNullException: Value cannot be null"
Here's another MDM enrollment failure issue we ran across recently that's caused by the CA not being available when the SCMDM Enrollment Service starts. Fortunately the solution to this one is pretty easy: ======== Issue: Enrollment fails and the following event is logged on the Enrollment Server...
5 Jan 2009
New Knowledge Base articles for 12-14 through 12-20
For the week of 12-14 through 12-20 we had three new System Center Mobile Device Manager 2008 KB articles. Links and titles are below: ======== KB960829 - Error message when you try to upgrade to System Center Mobile Device Manager 2008 Service Pack 1: "Failed to determine status of MDM databases...
6 Jan 2009
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