I just wanted to let you know about a couple of our System Center support engineers that were recently profiled on Microsoft’s Customer Service & Support (CSS) People First blog. There’s a chance that you might have talked with one of these guys if you’ve worked with any of our System Center products and needed to call us for help with an issue, so if you ever wondered what they look like or where they come from then here’s your chance. And even if you haven’t had the pleasure of working with either, they offer some great insight into what it’s like working in our CTS support organization and at Microsoft as a whole.
The first is Rich Pesenko, a Senior Support Escalation Engineer who specializes in Operations Manager and Mobile Device Manager: http://blogs.msdn.com/b/peoplefirst/archive/2011/04/20/profile-richard-presenko.aspx
Also profiled is our virtualization lead Steve Thomas (aka The Mad Virtualizer) who is also a Senior Support Escalation Engineer and he specializes in App-V, MED-V, VDI and SCVMM: http://blogs.msdn.com/b/peoplefirst/archive/2011/05/06/profile-steve-thomas.aspx
J.C. Hornbeck | System Center Knowledge Engineer
The App-V Team blog: http://blogs.technet.com/appv/ The WSUS Support Team blog: http://blogs.technet.com/sus/ The SCMDM Support Team blog: http://blogs.technet.com/mdm/ The ConfigMgr Support Team blog: http://blogs.technet.com/configurationmgr/ The SCOM 2007 Support Team blog: http://blogs.technet.com/operationsmgr/ The SCVMM Team blog: http://blogs.technet.com/scvmm/ The MED-V Team blog: http://blogs.technet.com/medv/ The DPM Team blog: http://blogs.technet.com/dpm/ The OOB Support Team blog: http://blogs.technet.com/oob/ The Opalis Team blog: http://blogs.technet.com/opalis The Service Manager Team blog: http: http://blogs.technet.com/b/servicemanager The AVIcode Team blog: http: http://blogs.technet.com/b/avicode The System Center Essentials Team blog: http: http://blogs.technet.com/b/systemcenteressentials The Server App-V Team blog: http: http://blogs.technet.com/b/serverappv