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  • Mark's Blog

    The Machine SID Duplication Myth (and Why Sysprep Matters)

    • 257 Comments
    On November 3 2009, Sysinternals retired NewSID , a utility that changes a computers machine Security Identifier (machine SID). I wrote NewSID in 1997 (its original name was NTSID) because the only tool available at the time for changing machine SIDs...
  • Mark's Blog

    Inside Vista SP1 File Copy Improvements

    • 195 Comments
    Windows Vista SP1 includes a number of enhancements over the original Vista release in the areas of application compatibility, device support, power management, security and reliability. You can see a detailed list of the changes in the Notable Changes...
  • Mark's Blog

    Pushing the Limits of Windows: Physical Memory

    • 171 Comments
    This is the first blog post in a series I'll write over the coming months called Pushing the Limits of Windows that describes how Windows and applications use a particular resource, the licensing and implementation-derived limits of the resource, how...
  • Mark's Blog

    Vista Multimedia Playback and Network Throughput

    • 156 Comments
    A few weeks ago a poster with the handle dloneranger reported in the 2CPU forums that he experienced reduced network throughput on his Vista system when he played audio or video. Other posters chimed in with similar results, and in the last week attention...
  • Mark's Blog

    The Case of the Slooooow System

    • 154 Comments
    A few weeks ago my wife complained that her Vista desktop was not responding to her typing or mouse clicks. Given the importance of the customer, I immediately sat down at the system to troubleshoot. It wasn’t completely hung, but extremely sluggish....
  • Mark's Blog

    Pushing the Limits of Windows: Virtual Memory

    • 102 Comments
    In my first Pushing the Limits of Windows post , I discussed physical memory limits, including the limits imposed by licensing, implementation, and driver compatibility. Here’s the index of the entire Pushing the Limits series. While they can stand on...
  • Mark's Blog

    PsExec, User Account Control and Security Boundaries

    • 77 Comments
    I introduced the -l switch to PsExec about a year and a half ago as an easy way to execute processes with standard-user rights from an administrative account on Windows XP. In Running as Limited User – The Easy Way I described how PsExec uses the CreateRestrictedToken...
  • Mark's Blog

    The Case of the Process Startup Delays

    • 76 Comments
    I’ve been extremely busy here at Microsoft and so haven’t had time to blog until now, but plan on getting back to posting regularly. Before I start with a look at a technical problem I ran into recently, I’m pleased to report that the Sysinternals integration...
  • Mark's Blog

    The Case of the Phantom Desktop Files

    • 75 Comments
    A few weeks ago, my wife mentioned that she sometimes saw files in her desktop folder that didn’t appear on the actual desktop. She brought it up not only because she was confused by the discrepancy, but because she wanted to move some of these phantom...
  • Mark's Blog

    The Case of the System Process CPU Spikes

    • 73 Comments
    As you’ve probably surmised by my blog posts and other writings, I like knowing exactly what my systems are doing. I want to know if a process is running away with the CPU, causing memory pressure, or hitting the disk. Besides keeping my computers running...
  • Mark's Blog

    The Case of the Temporary Registry Profiles

    • 70 Comments
    Microsoft Customer Support Services (CSS) is one of the biggest customers of the Sysinternals tools and they often send me interesting cases they’ve solved with them. This particular case is especially interesting because it affected a large number of...
  • Mark's Blog

    The Case of the Failed File Copy

    • 68 Comments
    The other day a friend of mine called me to tell me that he was having a problem copying pictures to a USB flash drive. He’d been able to copy over two hundred files when he got this error dialog, after which he couldn’t copy any more without getting...
  • Mark's Blog

    The Case of the Delayed Windows Vista File Open Dialogs

    • 67 Comments
    I was in Barcelona a couple of weeks ago speaking at Microsoft’s TechEd/ITForum conference, where I delivered several sessions (two, Advanced Malware Cleaning and Windows Vista Kernel Changes earned the top #1 and #2 rated breakout sessions for the week...
  • Mark's Blog

    The Case of the Slow Logons

    • 66 Comments
    Update:  The Active Directory team has released useful guides for troubleshooting slow logon issues: http://social.technet.microsoft.com/wiki/contents/articles/10130.root-causes-for-slow-boots-and-logons.aspx http://social.technet.microsoft.com/wiki...
  • Mark's Blog

    The Case of the Random IE and WMP Crashes

    • 64 Comments
    When I experienced a crash in Internet Explorer (IE) on my home 64-bit gaming system one day, I chalked it up to random third-party plug-in memory corruption. I moved on, but a few days later had another crash in IE. Then, Windows Media Player (WMP) started...
  • Mark's Blog

    The Case of the Random IE Crash

    • 62 Comments
    While I long for the day when I no longer experience the effects of buggy software, there’s something rewarding about solving my own troubleshooting cases. In the process, I often come up with new techniques to add to my bag of tricks and to share...
  • Mark's Blog

    Zero Day is Here!

    • 53 Comments
    I’m excited to announce that my first novel, a cyber thriller entitled Zero Day , is now available at all major book retailers! Zero Day is a book in the style of Crichton and Clancy, weaving technical fact into the story. If you like the Sysinternals...
  • Mark's Blog

    The Case of the Crashed Phone Call

    • 52 Comments
    David Solomon , my coauthor for the Windows Internals books, was recently in the middle of an important VOIP call on Skype when the audio suddenly garbled. A second later the system blue screened. He called back after the reboot, but a half hour later...
  • Mark's Blog

    The Case of the Frozen Clock Gadget

    • 51 Comments
    Besides Aero Glass, one of the most visible features of Windows Vista is the Sidebar with its set of default Gadgets, like the clock, RSS feed, and photo viewer. The convenience of having frequently-accessed information on the desktop and the ease of...
  • Mark's Blog

    The Case of the Failed File Compression

    • 45 Comments
    The other day Bryce tried to use Explorer’s Send To Compressed (zipped) Folder feature, seen below, to package up his latest Process Monitor source code updates to send me. Instead of presenting compression progress dialog followed by an opportunity...
  • Mark's Blog

    Pushing the Limits of Windows: Paged and Nonpaged Pool

    • 43 Comments
    In previous Pushing the Limits posts, I described the two most basic system resources, physical memory and virtual memory . This time I’m going to describe two fundamental kernel resources, paged pool and nonpaged pool, that are based on those, and that...
  • Mark's Blog

    The Case of the Malicious Autostart

    • 43 Comments
    Given that my novel, Zero Day , will be published in a few weeks and is based on malware’s use as a weapon by terrorists, I thought it appropriate to post a case that deals with malware cleanup with the Sysinternals tools. This one starts when Microsoft...
  • Mark's Blog

    Pushing the Limits of Windows: Processes and Threads

    • 40 Comments
    This is the fourth post in my Pushing the Limits of Windows series that explores the boundaries of fundamental resources in Windows. This time, I’m going to discuss the limits on the maximum number of threads and processes supported on Windows. I’ll briefly...
  • Mark's Blog

    The Compound Case of the Outlook Hangs

    • 39 Comments
    This case was shared with me by a friend of mine, Andrew Richards, a Microsoft Exchange Server Escalation Engineer. It’s a really interesting case because it highlights the use of a Sysinternals tool I specifically wrote for use by Microsoft support...
  • Mark's Blog

    The Case of the Unusable System

    • 38 Comments
    This post continues in the malware hunting theme of the last couple of posts as Zero Day availability draws near (it’s available tomorrow!). It began when a friend of mine at Microsoft told me that a neighbor of hers had a laptop that malware had rendered...
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