Last month Microsoft Research announced a product called Response Point and I quickly noted down some of my initial thoughts and linked to more information here . Since then a number of people, mainly channel partners, have asked me how this fits into...

About a week ago I popped into the Reading Audi garage to book an appointment to get my Audi looked at as I had been having problems with the back window. I booked it in for Tuesday (today) and my expectation was for them to pick up the car from work...

One of the things I really love about what we do a Microsoft is that sometimes we like to 'break the rules', not in the sense that we do something we shouldn't, more that we do things that should have been done a long time ago. One of the more recent...

One of the examples I tend to give where both telephone and IM can work together is when interacting with a support department. My router broke over the weekend and rather than this being a painful and time consuming experience, it was actually quite...