Summary:

When you generate a MAP report that has the “Number of Cores” columns, you may notice these columns are empty. This is a problem that exists on Windows 2003 and Windows XP systems, since these operating systems shipped before multiple cores existed. A hotfix is available for Windows XP and Windows 2003 to address the problem.

Here is a MAP Report showing the blank “Number of Cores” columns for Windows Server 2003:

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Resolution:

To resolve this issue, you need to install a hotfix onto your Windows 2003 and Windows XP machines. To obtain these hotfixes, visit these knowledge based articles:

Windows XP: http://support.microsoft.com/kb/936235

Windows 2003: http://support.microsoft.com/kb/932370