http://blogs.technet.com/b/lystavlen/archive/2012/10/29/winning-combination-a-shared-mailbox-in-exchange-online-and-a-queue-in-crm-online.aspxA very popular feature in Exchange Online is shared mailboxes . A shared mailbox is a mailbox that multiple users can open to read and send e-mail message. It does not require a license if it doesn&rsquo;t exceed 5 GB in size, and you are free to createen-USTelligent Evolution Platform Developer Build (Build: 5.6.50428.7875)http://blogs.technet.com/b/lystavlen/archive/2012/10/29/winning-combination-a-shared-mailbox-in-exchange-online-and-a-queue-in-crm-online.aspx#3530015Thu, 01 Nov 2012 12:09:53 GMTd5e57398-b9ef-4490-9955-07cbb4e4a80d:3530015Jacob Schmidt<p>Great info Jesper. Thank you</p> <div style="clear:both;"></div><img src="http://blogs.technet.com/aggbug.aspx?PostID=3530015" width="1" height="1">