Click here to download "CRM for Dummies" from download.microsoft.com See also CRM Online videos - link

Social CRM Far more than a passing trend, social is here to stay. But when it comes to applying it to your business, you may be asking, "Where do I start?" The answer is simple: start with the priorities you have for your business. Example: Loyalty Enterprise Social can...

Microsoft Partners can access two new courses on the Partner Learning Center. Microsoft Dynamics CRM December 2012 Service Update: iPad Experience - link This course describes the iPad experience in the Microsoft Dynamics CRM December 2012 Service Update. While many features are available to...

The Microsoft Dynamics CRM 2011 List component for SharePoint makes your Microsoft Dynamics CRM documents that are stored on SharePoint available to you in a format that has the look and feel of Microsoft Dynamics CRM. This component also enables Microsoft Dynamics CRM to automatically create folders...

Dynamics CRM is at its heart an ASP.net web application built and deployed on Microsoft’s Internet Information Services (IIS) and SQL Server. Its available for you to run in your own datacenter (CRM On-Premises) or to consume out of Microsoft's public cloud ( CRM Online / multi-tenancy model...

Whether you are working with CRM from the deployment, implementation, configuration, administration, customization or optimization side - whether its on-premises or online - this list of useful links will hopefully save you some time and effort: Installation and Deployment Microsoft Dynamics...