On July 19th, 2012 Microsoft Dynamics CRM Online on-boarded to a new administration portal and billing platform. Together the portal and billing platform are referred to as the Microsoft online services environment . This environment is designed to streamline and improve the customer experience across...

The trial creation experience around CRM Online has changed. In the previous UI you could pick your Country (ie. your location, determining what datacenter your trial will be created in) and your base language . The base language is a language used when installing Microsoft Dynamics CRM Online for your...

On July 19th, 2012 Microsoft Dynamics CRM Online on-boarded to a new administration portal and billing platform. Together the portal and billing platform are referred to as the Microsoft online services environment . This environment is designed to streamline and improve the customer experience across...

With the December 2012 Service update (aka "Polaris"), we introduced the ability for customers to provision and manage multiple CRM instances within a single subscription. This opens up new enterprise customer scenarios such as separate instances for departmental use, regional use, development/test...

Social CRM Far more than a passing trend, social is here to stay. But when it comes to applying it to your business, you may be asking, "Where do I start?" The answer is simple: start with the priorities you have for your business. Example: Loyalty Enterprise Social can...

If you’re part of a Microsoft Dynamics CRM Online organization and you choose to install product updates, you have the option to integrate Yammer into your sales and service processes. You can stay up to date with the records you care about and hold conversations with your colleagues without...

The iPad browser experience is supported on all iPad device hardware revisions as long as the iOS operating system version is 6.0 or higher. If you attempt to access the Microsoft Dynamics CRM website from an older iOS version, you will be redirected to the standard Mobile Express experience. This...

If you are a Microsoft partner looking at a CRM Online practice, and need a fast overview of the ins-and-outs of what you need to do, then this guide is for you. The guide will cover what you need to know and where find it, train for it and much more: Introduction (to business owners...

The CRM Online December 2012 Update aka Polaris has been rolled out to our datacenters and existing tenants have been upgraded. You will enjoy a brand new form experience for many of the entities, e.g the Account entity (see below) Opt-In To get started with the update as an existing CRM...

Microsoft is preparing to roll out the new SharePoint Online as a part of Office 365. As a result of this initial phase of the SharePoint Online service update, you may be affected by some of the design changes. Below is a consolidated list of items with pointers to documented fixes and posted workarounds...

If you are a visual learner then these videos might be useful. Office 365 video training courses Whether you’re new to Office 365 or want to learn a few new tricks, these courses will teach you how to use email, share documents and collaborate on projects, set up and attend online meetings...

In case you missed it - Microsoft Partners can now leverage a bunch of great materials on the new Launch site in preparation for the December 2012 Service Update of CRM Online

Soon we will release the new CRM Online - also known as the Microsoft Dynamics CRM December 2012 Service Update. The release will feature lots of exciting news in the feature set, user interface and the Software Developer Kit (e.g new bulk data upload API). To learn more about the Microsoft Dynamics...

Are you an Office 365 customer or partner? Then I'm sure CRM Online will be a plus for your organisation. See for yourself. Try for your self. The unified offering of Microsoft Office 365 with Microsoft Dynamics CRM Online combines familiar Microsoft Office applications with a powerful customer relationship...

Process Control Customization Tool In the upcoming December 2012 Service Update of CRM Online, the new forms include default predefined processes for sales and service . These processes are surfaced through the Process Control, commonly referred to as the Sales Process or Service Process control,...

If your organisation have more complex document management needs than merely being able to attach a document to a CRM Online record, the integration between CRM Online and SharePoint Online offers great additional features and benefits. The following table compares the differences between using file...

Microsoft Dynamics CRM Online became available on the Microsoft Online Services portal as part of the Q4 2011 release. This meant that CRM Online is managed on the same billing and provisioning platform as Office 365. In the current release you can only have one CRM instance (aka organisation) associated...

Microsoft Dynamics CRM Online allocates an initial 5 GB of storage. This storage is pooled and shared by all service users. In addition, a company may purchase more Microsoft Dynamics CRM Online storage in gigabyte increments charged monthly, currently USD 9.99 per GB per month. Storage is shared across...

Dynamics CRM is at its heart an ASP.net web application built and deployed on Microsoft’s Internet Information Services (IIS) and SQL Server. Its available for you to run in your own datacenter (CRM On-Premises) or to consume out of Microsoft's public cloud ( CRM Online / multi-tenancy model...

Whether you are working with CRM from the deployment, implementation, configuration, administration, customization or optimization side - whether its on-premises or online - this list of useful links will hopefully save you some time and effort: Installation and Deployment Microsoft Dynamics...

If you are experiencing performance issues in your CRM Online, a first step in identifying the source of a performance issue is to determine whether or not network factors (mainly bandwidth or latency) seem to be part of the problem. Low bandwidth and high latency will negatively impact the end...

A very popular feature in Exchange Online is shared mailboxes . A shared mailbox is a mailbox that multiple users can open to read and send e-mail message. It does not require a license if it doesn’t exceed 5 GB in size, and you are free to create as many shared mailboxes as you like. It can provide...

Office 365 partner? Looking to expand your business opportunities with new and existing customers in the public cloud? You should consider adding CRM Online to your portfolio. Office 365 and CRM Online go hand in hand, and you'll probably have several customers wanting to look into how CRM Online can...

As of october 1st I'm in a new role in Microsoft. I've joined the fantastic CRM team here in Denmark and I'm very excited about how Microsoft CRM and CRM Online can help any organisation out there manage customer (or any entity) relationships. Coming from Office 365 I'm a true believer of the public...