See all products »
Curah! curation service
Microsoft Tech Companion App
Microsoft Technical Communities
Microsoft Virtual Academy
Server and Tools Blogs
TechNet Flash Newsletter
Cloud and Datacenter
Windows Server 2012 R2
System Center 2012 R2
Microsoft SQL Server 2012 SP1
Windows 8.1 Enterprise
See all trials »
Microsoft Download Center
TechNet Evaluation Center
Microsoft Virtual Academy
Free Windows Server 2012 courses
Free Windows 8 courses
SQL Server training
MCSA: Windows 8
Windows Server Certification (MCSE)
Private Cloud Certification (MCSE)
SQL Server Certification (MCSE)
Second shot for certification
Born To Learn blog
Find technical communities in your area
For small and midsize businesses
For IT professionals
For technical support
For home users
Microsoft Premier Online
Microsoft Fix It Center
Security Bulletins & Advisories
International support solutions
Log a support ticket
Not an IT pro?
Microsoft Customer Support
Microsoft Community Forums
Microsoft Lystavlen - the Online display board
Lystavlen is the danish word for 'the display board'. This blog is all about sharing the beauty of Microsoft Online Services
Business contact manager
CRM for Tablets
CRM Online 2013
CRM Online Fall '13
December 2012 Update
Microsoft Online Services
Microsoft Social Listening
Mobile Device Management
Office 365 Preview
Office on Demand
Office Web Apps
Outlook Web App Web Parts
Recipent Rate Limit
Spring 14 Wave
Browse by Tags
Microsoft Lystavlen - the Online display board
From Inside Our Cloud
Want to know how we secure your data and privacy? Please take a look inside our cloud via these four short videos (links below) Is your Data Safe at Rest? When your data is in the Microsoft data centers or within Office 365 services can you trust that it is safe at rest? Lead Office 365 engineer...
18 Sep 2014
New Microsoft Dynamics CRM Online Webcasts for Microsoft Partners (EMEA)
If you are a Microsoft Partner with access to Microsoft Partner Network (MPN) and Partner Learning Center (PLC) you have access to a bunch of relevant one hour webcasts around CRM Online, Dynamics Marketing, Unified Service Desk and more. The webcasts are delivered out of Germany (in English) and...
18 Sep 2014
Now you can TestDrive: Microsoft Dynamics CRM to learn how to manage contacts, put social media insights to work and utilize knowledge bases. Microsoft Dynamics Marketing to learn how to plan and manage brand assets, execute automated multi-channel campaigns, and measure marketing ROI. Microsoft...
1 Sep 2014
Mapping the Basic User to Security Role Settings - Suggestions
21 Jul 2014
How to Configure Social Listening in CRM Online
Microsoft Dynamics CRM Online (CRMOL) and Microsoft Social Listening (MSL) are Better Together – you can add MSL data into CRMOL Dashboards and record forms for convenient and proactive social insights In this blog post I'll take you through the steps needed to setup the integration between...
15 Jul 2014
Free Updated CRM Online Trial Experience and eBooks
Trialing CRM Online has never been easier. Just click http://go.microsoft.com/fwlink/?LinkId=252780 and your are only minutes away from a great trial experience If you do have an Office 365 tenant already please use the "Sign in" button at the top right corner to ensure your CRM Online...
9 Jul 2014
Five steps to a successful CRM Online trial
Many customers start their journey towards CRM Online with a 30 day free trial, with 25 users . The "easiest" way for your trial to be a waste of time is creating the trial in day 1 and then at day 28 click here and there randomly in the interface. This experience probably will answer no...
13 May 2014
Office 365 and CRM Online is better together
At the recent SharePoint Conference Jason Bullock of Microsoft held a fine session about how Office 365 and CRM Online is better together (including a 30 min demo). You'll see how SharePoint Online, Exchange Online, Lync Online, Project Online, Visio Online, Skype and Yammer works with CRM Online...
25 Mar 2014
UR2 is here. Support for Win 8.1, IE 11 and more
Microsoft CRM 2013 Update Rollup (UR2 released.Many fixes including providing support for Windows 8.1 and IE11 Information on CRM 2013 Update Rollup 2 The KB is located at http://support.microsoft.com/kb/2919956. The KB will be updated with final content early next week. UR 2 is scheduled...
23 Mar 2014
Integration Guide: Microsoft Dynamics CRM Online and Office 365
The guide - "Integration Guide: Microsoft Dynamics CRM Online and Office 365" have been updated in June 2014 to include the new CRM Online Spring Wave capabilities You can extend the power of your Microsoft Dynamics CRM Online with the freedom to work where and when you choose with the online...
26 Feb 2014
Troubleshooting Password Sync
Few people like to key in passwords all the time. Once you've logged into your local Active Directory (AD) you probably dont want to provide another set of credentials for your Microsoft Online Service (Windows Azure Active Directory - WAAD ) to access eg. your CRM Online data If you dont want...
21 Jan 2014
How to save 30-40% on first years license
If you are an Office 365 customer with a Midsize (M) plan you are eligible for a 30% discount on new Microsoft Dynamics CRM Online Professional licenses. Microsoft Dynamics CRM Online alongside your Office 365 empowers your teams to engage more effectively with your customers. This combined power...
18 Dec 2013
How you can use Yammer in CRM Online
If you’re part of a Microsoft Dynamics CRM Online organization and you choose to install product updates, you have the option to integrate Yammer into your sales and service processes. You can stay up to date with the records you care about and hold conversations with your colleagues without...
8 Mar 2013
Comparing CRM On-Premises to CRM Online
Dynamics CRM is at its heart an ASP.net web application built and deployed on Microsoft’s Internet Information Services (IIS) and SQL Server. Its available for you to run in your own datacenter (CRM On-Premises) or to consume out of Microsoft's public cloud ( CRM Online / multi-tenancy model...
16 Nov 2012
Customizing the Process Control in the New CRM Online Forms
Process Control Customization Tool In the upcoming December 2012 Service Update of CRM Online, the new forms include default predefined processes for sales and service . These processes are surfaced through the Process Control, commonly referred to as the Sales Process or Service Process control,...
26 Nov 2012
NEW Trial Guide: Microsoft Dynamics CRM Online and Office 365
Are you an Office 365 customer or partner? Then I'm sure CRM Online will be a plus for your organisation. See for yourself. Try for your self. The unified offering of Microsoft Office 365 with Microsoft Dynamics CRM Online combines familiar Microsoft Office applications with a powerful customer relationship...
28 Nov 2012
New Feature: Multiple Instances in the upcoming release of CRM Online
Microsoft Dynamics CRM Online became available on the Microsoft Online Services portal as part of the Q4 2011 release. This meant that CRM Online is managed on the same billing and provisioning platform as Office 365. In the current release you can only have one CRM instance (aka organisation) associated...
21 Nov 2012
Differences Between Using File Attachments and SharePoint Online Integration in CRM Online
If your organisation have more complex document management needs than merely being able to attach a document to a CRM Online record, the integration between CRM Online and SharePoint Online offers great additional features and benefits. The following table compares the differences between using file...
25 Nov 2012
Chosing between CRM Online Multiple Instances and Multiple Tenants
In larger CRM Online deployments with complex structures of departments, regions, development/test environments etc you'll often want to consider seperate instances. But should these seperate instances go in the same tenant or in multiple tenants? Whats a "tenant"? A Microsoft Online Services tenant...
19 Jun 2013
Multiple Instances in CRM Online - whats the use case?
With the December 2012 Service update (aka "Polaris"), we introduced the ability for customers to provision and manage multiple CRM instances within a single subscription. This opens up new enterprise customer scenarios such as separate instances for departmental use, regional use, development/test...
21 Mar 2013
How the transition will affect users of CRM Online
On July 19th, 2012 Microsoft Dynamics CRM Online on-boarded to a new administration portal and billing platform. Together the portal and billing platform are referred to as the Microsoft online services environment . This environment is designed to streamline and improve the customer experience across...
27 Mar 2013
NEW - CRM Online Partner Getting Started Guide
If you are a Microsoft partner looking at a CRM Online practice, and need a fast overview of the ins-and-outs of what you need to do, then this guide is for you. The guide will cover what you need to know and where find it, train for it and much more: Introduction (to business owners...
8 Feb 2013
Synching your AD and setting up SSO with CRM Online
There are several exciting benefits to CRM Online being part of the Office 365 ecosystem, but one of the biggest is the ability to link your company's Active Directory system to CRM. This allows you to manage all your users in one place, sign in to CRM Online with your existing credentials (known...
19 Jul 2013
CRM Online 2013: New Flexible Subscription Options
We plan to offer the following competitively priced license options for our next release of Microsoft Dynamics CRM Online: Professional ($65*) For the core CRM users, who need the full capabilities of Microsoft Dynamics CRM including sales force automation as well as marketing and customer care...
8 Jul 2013
CRM - The essential links
Whether you are working with CRM from the deployment, implementation, configuration, administration, customization or optimization side - whether its on-premises or online - this list of useful links will hopefully save you some time and effort: Installation and Deployment Microsoft Dynamics...
12 Nov 2012
© 2014 Microsoft Corporation.
Privacy & Cookies