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Blog Post: UR2 is here. Support for Win 8.1, IE 11 and more

Jesper_Osgaard

Microsoft CRM 2013 Update Rollup (UR2 released.Many fixes including providing support for Windows 8.1 and IE11 Information on CRM 2013 Update Rollup 2 The KB is located at http://support.microsoft.com/kb/2919956. The KB will be updated with final content early next week. UR 2 is scheduled...

on 23 Mar 2014
Blog Post: Train and certify for CRM 2013 MOC

Jesper_Osgaard

Since my blog post from mid november last year " Prepare for your CRM 2013 certifications - New MOC material " many if not all the Iinks in the blog post have changed, and a lot of people have been asking for an update. Basically when you wish to train for and certify in a CRM official curriculum...

on 27 Feb 2014
Blog Post: Spring (Wave) is coming

Jesper_Osgaard

Today Bob Stutz of Microsoft wrote a blog post " Transform your business with Microsoft Dynamics CRM ", kicking of what will be a series of highly interesting releases this spring - what we call our Spring Wave In his blog post Bob talks about Microsoft Dynamics Marketing (formerly MarketingPilot...

on 18 Feb 2014
Blog Post: Need more?

Jesper_Osgaard

With Dynamics CRM Online 2013, you start out with one production instance and 5 GB of storage. We offer a free non-production instance if your CRM subscription includes 25 or more professional USLs (User Subscription Licenses). A non-production instance is an add-on instance that is separate from...

on 16 Jan 2014
Blog Post: Should you go for Enhanced Support?

Jesper_Osgaard

Microsoft Dynamics CRM Online support provides flexible, industry-leading support, services, and resources that enable you to quickly address technical issues, deepen your professional expertise, and maximize ROI. Included for all Microsoft Dynamics CRM Online customers that subscribe through the...

on 23 Dec 2013
Blog Post: CRM for Tablets with CRM On-Premises - IFD On and IWA Off

Jesper_Osgaard

As stated in the Known Issues list, Internet Facing Deployment (IFD) is required if you are using Microsoft Dynamics CRM 2013 (on-premises version) with your CRM for Tablets app. IFD Your system administrator must configure claims-based authentication before your users can access their Microsoft Dynamics...

on 17 Dec 2013
Blog Post: Looking for estimated pricing on CRM 2013?

Jesper_Osgaard

Looking for estimated pricing on CRM 2013? Volume Licensing as well as Microsoft Online Services Program (MOSP)? Microsoft Dynamics Resource Library to the rescue. Using the filter "Topic = Licensing" you get a list of brochures and guides on the topic. If you click eg. the "Microsoft...

on 16 Dec 2013
Blog Post: "Introduction to Microsoft Dynamics CRM 2013" - New eLearning Course

Jesper_Osgaard

Want to learn about the new CRM 2013? Now is your chance. This 4 module 1.5 hour self-paced e-learning course will take you through all the features and even let you practice some of them. Take the course here . You will need credentials for Microsoft Learning to access this free course. ...

on 14 Nov 2013
Blog Post: Microsoft Dynamics CRM 2011 Update Rollup 15 will be available soon

Jesper_Osgaard

Update Rollup 15* for Dynamics CRM 2011 will be available soon. This Update Rollup also includes many CRM for Outlook Client improvements. One of the improvements is a new a new feature that is scheduled to be delivered with Microsoft Dynamics CRM 2013. This feature moves the CRM client-specific...

on 6 Sep 2013
Blog Post: Known Issues, CRM for Tablets and Phones

Jesper_Osgaard

CRM for Tablets and CRM for Phones are great apps and I encourage you to try them out now. To help you understand supported devices, potential configuration and authentication issues, customization topics and more we've published a new and updated list of Known Issues - link

on 22 Nov 2013
Blog Post: 20% improvement in productivity thanks to CRM 2013

Jesper_Osgaard

Everybody wants productivity improvements. Every vendor claims their new product/service will improve your productivity. But how do you measure how a new CRM system will help your productivity? Well, one measure could be the time it takes a sales user to complete a task in CRM. The table below...

on 5 Dec 2013
Blog Post: CRM 2013 - Quick Forms

Jesper_Osgaard

Working in CRM 2011 and earlier you'll eventually encounter quite a few new windows and popups that potentially can tab you away from what you are working with. In the December 2012 Update, we introduced the concept of the “Quick Form” that can Show a customized mini form to create...

on 4 Jul 2013
Blog Post: Get your brand new CRM 2013 - Release Preview Guide

Jesper_Osgaard

We've just released a short 19 page Release Preview Guide highlighting some of the key investment areas we are making with the upcoming Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online Fall '13, amongst others the Reimagined User Interface - view everything you need in one spot, new...

on 9 Sep 2013
Blog Post: Pinning Contacts in CRM for Tablets

Jesper_Osgaard

CRM for Tablets is free for all licensed CRM 2013 users. Its available for Windows 8 tablets and iPads . Once of the nice things you can do in CRM for Tablets to save you time and clicks is pinning records to the very left area of the Sales Dashboard (the "Pinned Tiles" area). In the screen shot...

on 11 Dec 2013
Blog Post: CRM 2013 Customer Center, Implementation Guide and SDK

Jesper_Osgaard

In case you missed it, we've just released a bunch of great new documentation, videos, guides, eBooks, developer tools, and resources for the Microsoft Dynamics CRM Online Fall ’13 and Microsoft Dynamics CRM 2013 releases! Information for end-users www.crmcustomercenter.com All new...

on 27 Sep 2013
Blog Post: Microsoft Dynamics CRM 2013 - first look

Jesper_Osgaard

i'm excited about our upcoming release of Microsoft Dynamics CRM 2013. We have completely reimagined our user experience, streamlining it so you can easily see what you need to do, accomplishing your tasks quickly and easily. And this experience extends to iPads and Windows 8 tablets, so salespeople...

on 2 Jul 2013
Blog Post: Prepare for your CRM 2013 certifications - New MOC material

Jesper_Osgaard

In case you missed it - four new draft courses now published to Microsoft Dynamics Readiness and Training (PartnerSource) Customization and Configuration in Microsoft Dynamics CRM 2013 - link This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized...

on 17 Nov 2013
Blog Post: CRM 2013: Custom Tool Tips

Jesper_Osgaard

In CRM 2011, tool tips are minimal and typically repeat the display name attribute of the field. These type of tool tips are useful for unlabeled UI, however most form fields have labels assigned to them and users need more information when entering or selecting data. Explanatory tooltips provide...

on 17 Oct 2013
Blog Post: CRM 2013 - Multiple Processes per Entity

Jesper_Osgaard

Business Procecesses can make you more effective. If you adopt eg a solution selling process you'll must likely see higher win rates compared to not having a process. In the the December 2012 Update we introduced business processes for a couple of entities in CRM Online - one process for the lead...

on 3 Jul 2013
Blog Post: Microsoft Dynamics CRM 2013 Global Premiere Event

Jesper_Osgaard

On November 4, 2013 at 18:00 CET (12:00pm EST), live from Barcelona, Spain, we are hosting a Global Premiere Event and broadcasting it virtually around the globe. This virtual event will take viewers around the world in 60 minutes to hear from Microsoft Dynamics CRM customers who are focusing their...

on 15 Sep 2013
Blog Post: Customer Center helps you get ready for the next release of CRM

Jesper_Osgaard

Click here to access our Microsoft Dynamics Customer Center, in which you can find lots of information helping you to prepare for Microsoft Dynamics CRM 2013. Contents is updated on a weekly basis as we approach the launch of CRM 2013. Topics include Choose your update schedule Prepare for the...

on 6 Sep 2013
Blog Post: Ready-to-Use Business Process Flows

Jesper_Osgaard

To help you ensure that you follow consistent steps every time you work with customers CRM 2013 includes several ready-to-use business processes for common sales, service, and marketing scenarios Contact to order Target sales by using a consistent method to interact with customers Email sales...

on 1 Nov 2013
Blog Post: Save the date for Orion Readiness Blitz v2

Jesper_Osgaard

Following the initial Orion Readiness Blitz event on July 31, a Orion Readiness Blitz v2 has now been scheduled for early October. The session will include new content and offer a deeper dive into specific topics from the first Blitz, all packed into a concise and user-friendly two-hour format. ...

on 9 Sep 2013
Blog Post: Getting Ready for CRM 2013 Planning Guide for Partners

Jesper_Osgaard

Two very important pieces of informations that all Microsoft Partners should know about is the "Getting Ready for CRM 2013 Planning Guide" and the "Role Tailered Learning Plans for CRM 2013" Getting Ready for CRM 2013 Planning Guide The purpose of this guide is to provide an overview of the...

on 24 Jul 2013
Blog Post: CRM 2013 - Multi-Entity Search

Jesper_Osgaard

( Note from the author : the below post was written when CRM 2013 hadnt launched yet, hence scarce on details. You might want to jump directly to a detailed post written post launch - " CRM 2013: Understanding Multi-Entity Search ") **** One of the great features expected in the upcoming...

on 1 Aug 2013