Microsoft Dynamics CRM Online (CRMOL) and Microsoft Social Listening (MSL) are Better Together – you can add MSL data into CRMOL Dashboards and record forms for convenient and proactive social insights
In this blog post I'll take you through the steps needed to setup the integration between the two services.
One time Setup
Configuring a CRM Online Dashboard
You can easily configure a CRM Online dashboard to display information from MSL.
Create a new dashboard
. Configuring CRM Entity Forms
Its equally easy to configure a CRM Online form to display information coming from MSL. In this example I'll create a new entity and modify the form to display a social insights widget
Create an entity and edit the form. Once you are in the Insert tab, you will see the new Social Insights control.
More blog posts on Microsoft Social Listening
we have received our email saying we are entitled to the solution, but when we go to configure it within Dynamics, there is no solution to connect to, basically the dropdown does not show any options. MS support is hopeless (we are a multiple Gold Partner)
and I wondered if you had any insight into the problem we are experiencing?
Same problem. Supposedly this service was included in our CRM Online solution, but there is no solution to connect to. Help?
Hi all, we had the same problem. I contacted Microsoft Support and they had to do something their end.
The problem we have now is that we cannot configure the solution in CRM. An error stating there is a connection error keeps popping up. Does anyone know if this could be a licensing error?