Microsoft Dynamics CRM Online support provides flexible, industry-leading support, services, and resources that enable you to quickly address technical issues, deepen your professional expertise, and maximize ROI.
Included for all Microsoft Dynamics CRM Online customers that subscribe through the Microsoft online services environment are Community Forums, Service Dashboard, Web & Phone Support Incident Submission, Access to self-help customer portals, Unlimited Break/Fix incidents, Response Time (on or earlier then next business day), and access to Get Started & Self-Help Resources.
If you want more, CRM Online support lets you choose a plan that best meets your business needs, and gets you back to work faster whenever issues arise. Click here for more.
I've gotten many questions about access to E-Learning material. Clicking the above link you'll see that you can subscribe to a plan called Enhanced. On top of the above mentioned (included) benefits, the Enhanced plan will get you a faster response time and access to E-Learning on CustomerSource (a secure site for our customers).
*Default benefit for trial and paid customers
So to answer my own question - if you want a faster response time and access to eLearning, then you might want to consider the Enhanced plan.
Customers in the United States, United Kingdom, and Canada can purchase a plan called Professional Direct giving them priority handling and more - link