Customer Relationship Management - or CRM - is on top of everybodys wishlist, they say, the analysts.
But what is CRM and why would anybody need it? Well - CRM from Microsoft is Less Talking, More Awesome. Read on and learn about eight Microsoft CRM capabilies - and why they might be just what you are looking for.
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This is the end of the article. Thank you for reading this far.... oh, wait - I nearly forgot. How about the business case? Well, again - the analysts are pretty confident Microsoft CRM will be a sound investment for you (and so are we)
A few supplementary notes with regards to the above bullets. You can learn all about Microsoft CRM here