On July 19th, 2012 Microsoft Dynamics CRM Online on-boarded to a new administration portal and billing platform. Together the portal and billing platform are referred to as the Microsoft online services environment. This environment is designed to streamline and improve the customer experience across all Microsoft online services. It enables customers to manage their Microsoft Dynamics CRM Online and Office 365 subscriptions from one location and also delivers enhanced regulatory and industry compliance.
Prior to the introduction of this environment, customers who created a subscription using Microsoft Dynamics CRM Online used a different administration portal and billing platform. For the purposes of this blog post, this legacy platform will be referred to as CTP (Commerce Transaction Platform). This original platform for the service will be decommissioned in the Q4 2013 timeframe, and customers will be moved to Microsoft’s standard administration, billing and provisioning environment for cloud services (the Microsoft online services environment).
Microsoft will not be physically moving your organization application or data. At no time during the transition does Microsoft move your actual Microsoft Dynamics CRM organization comprising your application and data. Your Microsoft Dynamics CRM organization remains on the same physical online infrastructure (e.g. scale group) before and after the transition. The transition is concerned with the implementation of a new authentication mechanism and administration portal, which during the transition is connected to your existing Microsoft Dynamics CRM organization. The diagram below shows the key stages in the transition process.