To learn how see the whitepaper "The Connected Enterprise: Embracing social technologies to drive the Dynamic Business."
Update Post Convergence March 22, 2013 - Microsoft aquired NetBreeze a social listener application, which will bring a lot of capabilities to CRM
Below you'll see a screenshot of how we could embed this functionality in Microsoft Dynamics CRM down the line.
social media as give informetion to customers.
for veiw of make a profets.