In the current setup, to ensure you have the latest Service Description when you need it, you'll actually need to download the Word document in question - and many of you have suggested to us that we provided at more userfriendly way to ensure an easier...

Dynamics CRM is at its heart an ASP.net web application built and deployed on Microsoft’s Internet Information Services (IIS) and SQL Server. Its available for you to run in your own datacenter (CRM On-Premises) or to consume out of Microsoft...

Microsoft Dynamics CRM Online allocates an initial 5 GB of storage. This storage is pooled and shared by all service users. In addition, a company may purchase more Microsoft Dynamics CRM Online storage in gigabyte increments charged monthly, currently...

We have updated the Remote Connectivity Analyzer tool, a tool for troubleshooting an Outlook client having trouble connecting to the email server, verifying email configuration and much more. The available tests will help you validate ADFS configurations...

Microsoft Dynamics CRM Online became available on the Microsoft Online Services portal as part of the Q4 2011 release. This meant that CRM Online is managed on the same billing and provisioning platform as Office 365. In the current release you can only...

The December 2012 Service Update Release of CRM Online will feature an optional brand new forms experience for the Lead, Account, Contact, Opportunity, and Case entities. If you opt-in you will see redesigned forms with a new set of controls added...

If your organisation have more complex document management needs than merely being able to attach a document to a CRM Online record, the integration between CRM Online and SharePoint Online offers great additional features and benefits. The following...

Process Control Customization Tool In the upcoming December 2012 Service Update of CRM Online, the new forms include default predefined processes for sales and service . These processes are surfaced through the Process Control, commonly referred to...

Are you an Office 365 customer or partner? Then I'm sure CRM Online will be a plus for your organisation. See for yourself. Try for your self. The unified offering of Microsoft Office 365 with Microsoft Dynamics CRM Online combines familiar Microsoft...

Soon we will release the new CRM Online - also known as the Microsoft Dynamics CRM December 2012 Service Update. The release will feature lots of exciting news in the feature set, user interface and the Software Developer Kit (e.g new bulk data upload...

To discourage users from sending unsolicited bulk messages, Exchange Online has restrictions that prevent users and applications from sending large volumes of email. Customers who send a lot of e-mails will need to understand the limits to how many messages...

If you are experiencing performance issues in your CRM Online, a first step in identifying the source of a performance issue is to determine whether or not network factors (mainly bandwidth or latency) seem to be part of the problem. Low bandwidth...

Whether you are working with CRM from the deployment, implementation, configuration, administration, customization or optimization side - whether its on-premises or online - this list of useful links will hopefully save you some time and effort: ...