Finding Call Handling Features in Lync 2013

re: Finding Call Handling Features in Lync 2013

Tom — Tue, 19 Mar 2013 09:55:51 GMT

2010 was much better having quick access to common buttons, not hidden in hover menus with added multiple clicks. Change it back!!!!

re: Finding Call Handling Features in Lync 2013

Daniel — Wed, 20 Feb 2013 22:55:37 GMT

I love Lync 2013 - but I'd like to echo the comments above - there are too many steps for basic tasks. Drag and drop call transfers would seriously improve the Lync experience for reception/call handling staff.

re: Finding Call Handling Features in Lync 2013

Thuli — Fri, 18 Jan 2013 06:42:13 GMT

PLease help

I need to find out how to make a confrence call inting people from your company and people outside your company.

re: Finding Call Handling Features in Lync 2013

LucaVitali — Sat, 29 Dec 2012 16:28:42 GMT

Hi, like Rob I also hate the new "hover" interface, it's very not intuitive, you do not know at a glance if a button have some hover function or not.

Also, I'm testing Lync 2013 client and I've found many and big issue. In my opinion the client is still a beta release. I'm scared to go to setup Lync 2013 to our customers.

Also, nothing of the suggestion/wish list from customers has been added to this client, for example the ability to transfer a call to someone with one click. This and many other real and important request ask to us our customers, no one ask for the "hover" buttons and UI.

re: Finding Call Handling Features in Lync 2013

Craig — Fri, 30 Nov 2012 22:25:50 GMT

I am not seeing these options, but am still on the lync server 2010 do I need to upgrade before I will start seeing these options?

re: Finding Call Handling Features in Lync 2013

Paul Slager — Tue, 20 Nov 2012 01:49:44 GMT

Transferring a call should be a drag and drop process to a contact its stupid how its setup now.

re: Finding Call Handling Features in Lync 2013

Rob — Mon, 19 Nov 2012 02:42:53 GMT

Sorry but I hate the changes. Why must Microsoft always add more steps to basic tasks