One of the little known features of Office Communicator is the ability to make consultative transfers. Very often we’ve been asked to include this feature, however it’s already included! As background, a consultative transfer is a common scenario where before transferring a call to someone you want to contact the person you’re transferring to first to ensure they are able to take the call. Let’s walk through this scenario to show how this is accomplished...

With Microsoft® Office Communicator 2007 R2, do the following to receive phone calls: Answer a phone call In the phone call invitation alert, click the left pane. The alert appears in the bottom right of your computer screen. Redirect a call Click the Redirect button, and then select an option from the menu. If you choose to redirect a call to an instant message, a call rejection message is sent to the caller and the Conversation window opens so that you...

Following the release of Microsoft Office Communicator Mobile 2007 R2 in January, the Communicator team continued to work on additional features and improved upon some of the existing ones. Everything is now in an update that's ready to use. One of our goals with this update was to make it easier to join conferences while on the go. Instead of using conference dial-ins and entry codes, you can now join conferences with the single click of a button. This capability is available...

You can use Microsoft® Office Communicator 2007 R2 to make one-click phone calls to contacts in your Contact List. You can also call optional numbers by clicking the options arrow to the right of the Call button. Make a one-click phone call In the Contact List, click the contact’s Call button. Call an alternate phone number In the Contact List, click the arrow to the right of the Call button, and then click the number you want to call. Enter a...

For audio (phone) conferencing, you need a headset, or speaker and microphone, or USB audio device connected to your computer For audio/video conferencing, you need a webcam connected to your computer. Adjust phone and video Microsoft® Office Communicator 2007 R2 automatically detects and selects the preferred phone and video devices for you. However, before you start placing and receiving calls, you may want to adjust your phone and video devices. Click...

In Microsoft® Office Communicator for Java, to send an instant message to someone who is in your Contact List do one of the following: From Online Contacts select Options , select Send IM. From Online Contacts, select the person, select Details, and then select Send Instant message and select Send IM. To select between conversations From the Conversation window, select Options. Choose Contact List . This option is only available if you are...

In Microsoft® Office Communicator for Java, once you sign, the updates to show retrieving contacts saved on phone. Offline contacts from the phone are fetched and displayed first. Presence updates come from the server. Once updates are complete, you have access to all of your contacts through tabs in the Contact Manger screen. This includes Contacts, Online Contacts , Conversations, Groups, and Phone Contacts. To view detailed information for a contact ...

In Microsoft® Office Communicator for Java, the settings page has three tabs: General, Calling via work, and PIN lock. On the General tab you can set options for: New IM Alerts, Turn on Logging, Show call warnings . On the Calling via Work tab you set your call back number. On the PIN lock tab you can reset your PIN, which will then require you to log you off and log back on. To set your notification alerts Select Options, select Settings, and then select the General...

In Microsoft® Office Communicator for Java, the main window is divided into the Conversation Area and the Contact List. A conversation can be a phone call, a conference call, or an instant message. By paying attention to the Incoming, Active, and Pending conversation areas, you can easily manage multiple conversations at once. To sign in Scroll to Domain/Username, and then enter your domain name and user name in the specified format. Scroll to...

With Microsoft® Office Communicator Mobile you can send and receive instant messages with the people in your Contact List or in your organization’s address book. To send an instant message In the Contact List, click the name of the person to whom you want to send an instant message. Click Send Instant Message. Type your message, and then either click Send or click the center select key on your mobile device. To invite others to the...