As Rajesh mentioned earlier, Office Communicator 2007 R2 packs more than its name. You can see quite a few enhancements in the Instant Message area as well. One of these enhancements is the improved support for IM rich text and HTML clipboard operations. This enables copy/paste operations from a variety of sources like Word™, OneNote™, Excel™, browser etc. The pasted content preserves most of the formatting information such as font, table layout, indentation...

Call delegation functionality is supported by PBX’es via Shared Lines or Bridged Line Appearance – wherein incoming calls to the boss would ring both boss’s phone and his/her delegate’s (e.g. assistant’s) phone; and the delegate can make outbound calls, using the shared line, such that the call would appear as call from the boss. This however has following limitations: It requires additional line (for use by delegate) The PBX administrator...

Here is the third article in the series where I explain how Communicator works with OCS and various other components. This article is about Remote Call Control, which is a feature that we shipped with Office Communicator 2005 as well. Remote Call Control allows Office Communicator to control a PBX phone, through a SIP/CSTA Gateway. The article touches upon configuration and how Communicator connects to the SIP/CSTA Gateway. It then covers an end to and call flow...

This set of Tips and Tricks flash cards for Microsoft’s Unified Communications can help end-users get things done. Each card provides step-by-step instructions for how to use Microsoft’s Unified Communications software and technology. Use it yourself, or send these to others you know. We also have source files which will allow you to make changes that you require and print them or send them digitally to your end users as per your requirements and convenience...

Power of Screen Sharing at your fingertips…. literally! “Paul: Hey Robin, can you take a quick look at this slide deck for our presentation tomorrow? Robin: Sure. Have you emailed it to me already? Paul: No. It’s on our team’s intranet site. Robin: Sorry Paul – I am at a customer’s. I don’t have access to corporate network right now. Paul: No problem. Let me email it to you. I hope it lets me send a 7 MB file. OK – I just...

It’s here! About a year and a half after delivering Office Communicator 2007, we proudly completed the development on Office Communicator 2007 R2 recently. But just don’t go by the name. R2 really does pack a lot of punch and excitement over its predecessor. I’ll provide a brief overview of some of the features and where you will find them. As we go forward you will find other posts cover more details about these features. Delegation The delegation features...

Tips and Tricks: Using Voice from the Keyboard Several folks have asked me how to answer calls in Communicator using the keyboard, especially when you are using headsets. Well, there is a way to do this even in shipping versions of Communicator 2007, as well as the upcoming Office Communicator 2007 R2. Whenever a call is ringing, just use the following key combinations to answer the call: Windows Logo Key* + A This will answer the call immediately for you, no...

Communicator Mobile 2007 R2 Microsoft Office Communicator Mobile 2007 R2 is almost ready to be shipped to customers, so now is the perfect time to present this Microsoft Office Communications Server (OCS) client that makes it easy to stay connected from a mobile phone. The Communicator Mobile project was conducted in parallel with the other OCS 2007 projects. The goal was to elevate mobile devices to first-class participants in Microsoft’s Unified Communications (UC)...

Proper Procedures for Polite Presence Protocol and Perfect Propriety —From Mr. Presence Dear Mr. Presence, Microsoft Office Communicator provides me fantastic ways to connect with other people! I can call them, send them an instant message, send files or even see them on video. The problem is, with all these easy ways to connect with people, I find my colleagues are interrupting me at inopportune times. How can I keep my private time private? Overly Interrupted...

The Red Bang (Exclamation Mark) that appears in the Office Communicator Notifications region (top right corner) can indicate one of several different underlying problems. Communicator uses the Red Bang to notify you that something needs your attention. Clicking on that button opens a menu listing errors or other notifications. Common causes of the red bang are missed calls/instant messages, Outlook integration errors, and address book synchronization (ABS) errors. In this...