Are there experts in your enterprise that would like to share their knowledge? Do you find yourself trying to find the right person to answer a particular question?

IM an Expert for Lync Server 2010 can help connect experts in an organization with those seeking their advice. Unlike forums, distribution lists or other existing methods, IM an Expert can provide almost immediate assistance by searching for available experts and using IM to contact them.

Interested? More information is below.


IM an Expert for Lync Server 2010 is an instant messaging question and answer service that you can set up within your organization. With the IM an Expert service, you can use Microsoft Lync or the IM an Expert Welcome page to submit a text question to the service. The IM an Expert service will locate an expert for you within your company and initiate an IM session between you and an expert. Answers are recorded and can be made available for later reference. You can specify your privacy and question preferences on the IM an Expert Website. IM an Expert is based on UCMA 3.0 and at a high-level, consist of a BOT, a Web Site, and SQL database.

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IM an Expert Documentation