This blog will explain how the Message Waiting indicator (MWI) works and how end-user can access their enterprise voice mails from CoMo for Nokia and prerequisites for these features to work properly.
CoMo for Nokia client can receive notification of unread voice mail count or in other words offers MWI feature, the unread voice mail count is shown in the homescreen like shown in picture below:
On clicking on the homescreen it launches the conversation list window (shown in picture below) that will allow accessing the voice mail.
As you already know that the Unified Messaging (UM) component of Exchange 2007 is the designed to be the voice mail solution for Office Communications Server 2007 (OCS). The UM server role component must be deployed with Exchange 2007 to support this integration with OCS. What it means is that anyone can dial an OCS user and leave a voice mail which will then be delivered to that user's Outlook inbox, the integration of UM of Exchange 2007 will give enterprise users the added benefit of having e-mail, voice mail, and fax messages consolidated in their inbox. Moreover, certain voice mail features can now be accessed using Office Communicator (OC) clients. In an integrated environment when a call to a person is not answered (busy, ring no answer, or diverted to voice mail) it gets routed to the UM server. The front end server role of OCS (or the Director) is responsible for processing and routing the call to the UM server. For more detail information on UM you can refer to TechNet and to this blog.
For CoMo for Nokia user to get this feature followings components are also required apart from the UM server role component deployment that we already mentioned
Now let us see step by step on how CoMo for Nokia client on the Internet can use the Autodiscover service to retrieve the service binding to the Exchange Web Services endpoint to get the count of unread voice mail:
To access the voicemail user must configure the Voicemail Number field in the ‘General’ tab of ‘Settings’ page or prompted to enter, user must enter your unified messaging access phone number (this is enterprise given PSTN number to access enterprise UM voice mail) in settings. The application uses this number to call your voice mail, this call is a cellular call not OCS Enterprise call as enterprise voice calling is not supported by CoMo for Nokia client. Also cannot control incoming voice calls and choose to redirect them to Unified Enterprise Voice Mail because CoMo for Nokia client does not support OCS Enterprise voice calling feature.
If the Voicemail Number field in the Setting page is not configured user will be prompted for the unified messaging access phone number as shown in below picture, which gets saved as part of CoMo for Nokia user settings.
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Program Manager, UCPublished Thursday, September 09, 2010 12:16 PM by octeam