From its humble beginnings as purely an IM and Presence Web client, CWA catapults itself into relevancy with its 2007 R2 release with the addition of two major OCS modalities – Audio and Desktop sharing! And as if that wasn’t enough, CWA has also gone and enabled these features for external users as well (also known as anonymous users). Other features squeezed into this release also include: customization, extensible tabs and distribution group support. This blog post will give you quick, high-level over view of these new CWA 2007 R2 features.
As some of you may point out, this is not CWA’s virgin voyage into audio. You might recall in the 2007 release the CWA user was first enabled to receive audio calls and deflect them to a phone device. Although a useful first step, this did render the CWA user as a passive audio participant. In CWA 2007 R2, we built upon this “phone dial-out” model by allowing the CWA user to actually initiate the audio. There is still a dependence on an external phone device, but in this release from within the CWA UI audio can be added (and controlled) to any conversation or conference - very handy.Adding audio to an existing conversation:
Things to keep in mind about audio:
Yes, you heard correctly. CWA now has Desktop sharing/viewing. Yeah, it’s pretty amazing. Even more so when you realize CWA has enabled “viewing” of this desktop sharing session without the need for a download/plug-in. For viewing, CWA’s just shoots JPEG’s over the Web to the Browser using AJAX! And it performs in near real-time. For hosting/sharing, however, you do need a small ActiveX plug-in. We couldn’t get away with zero-download here…but we tried. Note, download is optional and only required for the actual “sharer”. Sharers can relinquish control of their desktops and watch in amazement as another user interacts with their desktop.Sharing a desktop:
Things to keep in mind about desktop sharing:
Audio AND desktop sharing?...what more can we possibly want? Well…now customers/partners don’t need to be part of your OCS deployment or federated in order to fully collaborate with your organization in a full multi-modal OCS-powered session. Simply send them a URL and they’re in! Sounds pretty useful…let’s see how this works.
Things to keep in mind about external user support:
Other features included in the CWA 2007 R2 release
For more information on Communicator Web Access 2007 R2 and the features we talked about in this blog post visit http://office.microsoft.com/en-us/communicator/HA102200601033.aspx . Marcello Farjalla Published Monday, April 27, 2009 3:47 PM by octeamFiled Under: Communicator Web Access