February, 2009

Call delegation functionality is supported by PBX’es via Shared Lines or Bridged Line Appearance – wherein incoming calls to the boss would ring both boss’s phone and his/her delegate’s (e.g. assistant’s) phone; and the delegate can make outbound calls, using the shared line, such that the call would appear as call from the boss. This however has following limitations: It requires additional line (for use by delegate) The PBX administrator...

Here is the third article in the series where I explain how Communicator works with OCS and various other components. This article is about Remote Call Control, which is a feature that we shipped with Office Communicator 2005 as well. Remote Call Control allows Office Communicator to control a PBX phone, through a SIP/CSTA Gateway. The article touches upon configuration and how Communicator connects to the SIP/CSTA Gateway. It then covers an end to and call flow...