True story. This morning in the restroom, as I walked over to the paper towel dispenser after washing my hands, I noticed a few (most likely used) pieces of paper towel on the floor. Then, before I got there, someone reached down, picked them up, and threw them in the wastebasket. Normally, I wouldn’t think much about seeing this, but the person who did the good deed was none other than Jeff Raikes, President of Microsoft Business Division! When was the last time you saw an exec pick up (someone else’s) garbage? J Anyway, I was too awestruck to introduce myself or say anything to him, but that little act gave me a first impression of Jeff that I simply won’t forget. It tells me that he cares -- even about the little things.

   [Update: I sent Jeff an e-mail about this blog entry just to make sure that he would be okay with it. To my surprise, he responded quickly by writing:

"This is totally fine.  I do it every day.  It bugs me a little bit that the dispensers don’t work better and then people end up with pieces of the towels on the floor.  I also read this book a couple of years ago called Tipping Point.  If you’ve read it, you might remember the story about cleaning up the graffiti and how that was key to turning around a neighborhood.  So I decided that if I picked up the trash, maybe we’d be more likely to write solid code! ;)"

Wow, there's nothing more inspiring than an exec who "walks the talk," and Jeff definitely does.]