Recently there has been a fair amount of press coverage regarding the end of Mainstream Support for Windows XP. Released at the tail end of 2001, Windows XP has been a solid hit in the marketplace and there has been some concern about what the move from Mainstream to Extended Support means for customers...

The Microsoft Support Lifecycle team gets lots of questions about Extended Hotfix Support for Daylight Saving Time (EHS for DST). Although this offering was initiated in 2007, there still seems to be some confusion around its purpose and how to obtain it. In an earlier post we talked about Extended...

As I mentioned in an earlier posting, during the Extended Support phase we no longer provide non-security hotfixes without enrollment in the Extended Hotfix Support program. Simply put, the Extended Hotfix Support program provides the ability to request non-security hotfixes for products that are in...

Extended Support is the second phase of the Support Lifecycle for Business & Developer products. The key differences between the Mainstream Support phase and Extended Support phase are that the “no-charge” support options are no longer available and that we no longer provide new non-security hotfixes...