Today's guest blogger is Erin Csonaki. I am excited to announce the launch of the Ask Support Lifecycle virtual chat (vChat) agent! Launched in April 2011, vChat provides our customers with quick answers to their frequently-asked questions...

Microsoft customers have frequently purchased Microsoft boxed software with the knowledge that in the case of Business and Developer products like Windows Server, Exchange Server or SQL Server, support timeframes began shortly following release. ...

Microsoft Announces a New Support Lifecycle Policy for Online Services With the advent of new Online Services such as Windows Azure and Microsoft Office 365, the Microsoft Support Lifecycle team has focused on bringing the proven principles of...

Today, I am very happy to announce the launch of our revamped Support Lifecycle Quarterly Newsletter! For those of you who have been receiving our newsletter for a while, you'll notice a dramatic change in the format and layout. With the fifth anniversary...

As you may have noticed, Microsoft Mediaroom to date has not followed any specific Support Lifecycle policy. To rectify that situation, a new Support Lifecycle policy for Microsoft Mediaroom has been established. Microsoft Mediaroom is a complex...