Operational Excellence Tools Blog

Operational Excellence tools (think Lean, Six Sigma, business process analysis), case studies, and items of interest from the US Industry Solutions Organization at Microsoft.

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  • Blog Post: 5s for the Information Worker

    Over the recent holidays, I embarked on a backup, cleanup, and Office 2007 upgrade for my PC. As part of the process, I realized that it would be a good idea to take a look at the 5s concept from an information worker perpsective, since e-mail and spreadsheets are the "tools" and "dies" used by many...
  • Blog Post: Interesting post about kaizen for Windows

    ...talking about designing the machine around the process and not vice versa, from Gemba Panta Rei at http://www.gembapantarei.com/2007/02/standard_work_needed_for_use_o.html . I know there are numerous improvement efforts in the product groups at Microsoft focused on the type of improvements mentioned...
  • Blog Post: 5s OneNote Example

    In a previous post I talked about using a shared OneNote workbook as a way of making continuously updated customer follow-up information available to field solution specialists on their desktop. Here is a step-by-step tutorial on how to set this up. Step 1: Create a new shared notebook...