Operational Excellence Tools Blog

Operational Excellence tools (think Lean, Six Sigma, business process analysis), case studies, and items of interest from the US Industry Solutions Organization at Microsoft.

September, 2007

  • Lean Healthcare trip reports

    I recently visited Penn State University Hershey Medical Center (HMC) and the Children's Hospital of Philadelphia (CHOP). HMC is applying Lean methods in the area of demand capacity matching in their emergency department. Thus far they've realized...