...talking about designing the machine around the process and not vice versa, from Gemba Panta Rei at http://www.gembapantarei.com/2007/02/standard_work_needed_for_use_o.html.

I know there are numerous improvement efforts in the product groups at Microsoft focused on the type of improvements mentioned in this post, some of which, as mentioned, have come to light in Vista and Office 2007.  Hopefully some of the posts in this blog will help elucidate some of the ways the new technology has improved, but comments and suggestions are always welcome.

- Marc from the Lean Team