Disclaimer:  The information in this document is written in response to an announcement by the government of Chile about changes in the daylight saving time in Chile for the year of 2011.

The steps provided in this bulletin were created to mitigate the impacts that the daylight saving time changes will cause for customers in Chile. These are the impacts primarily anticipated at the time this document was written, and the effects that customers may face are not restricted to them.

The suggested actions on this document might receive additional testing. The information described in this document may change without notice.

In addition, customers should be aware that further guidance may be provided at any time by Microsoft.

Special notes: This document was revised in response to a change on the DST end date that was officially announced by the Chilean Government. We obtained this information from the following source: http://www.gob.cl/informa/2011/03/28/ministro-hinzpeter-anuncio-extension-de-horario-de-verano-en-el-pais.htm. We the official decree changing the DST dates in Chile was published by the government on the following site: http://www.horaoficial.cl/cambio.htm.

Chile DST 2011 Fallback

In response to the current Energy Crisis that i s impacting the country the Chilean government has announced a new end date for the DST period of 2010-2011. The new fallback information is the following:

End of the DST Period:

For the mainland and Chilean Antarctica the Daylight saving time ends: 24:00 of the first Saturday of May the clocks should go back to 23:00 of the same day. For the DST period of 2010-2011 the new End date is now May 7th, 2011.

For the Easter Island and Salas y Gómez Island the Daylight saving time ends: 22:00 of the first Saturday of May the clocks should go back to 21:00 of the same day. For the DST period of 2010-2011 the new End date is now May 7th, 2011.

Start of the DST Period:

For the mainland and Chilean Antarctica the Daylight saving time starts: 24:00 of the third Saturday of August the clocks should go forward to 01:00 of the next day. For the DST period of 2011-2012 the new Start date is now August 20th, 2011.

For the Easter Island and Salas y Gómez Island the Daylight saving time ends: 22:00 of the third Saturday of August the clocks should go forward to 23:00 of the same day. For the DST period of 2011-2012 the new Start date is now August 20th, 2011.

Since the new date published by the government is different from what was defined in the previous years, Windows-based computers will not correctly interpret the time that is related to the transition to daylight saving time.

In addition to Microsoft products, other software, OS releases and hardware (phones, routers, switches and managed devices) may require updates and/or changes.

Our teams at Microsoft have taken several steps to alert customers and partners about the changes in Chile.

Microsoft released a hotfix to update the Windows Operating Systems with the new fallback DST date for Chile. Before release a hotfix Microsoft needs to follow test procedures to minimize the possibility of any adverse effect.

This is a guide for those that followed our first recommendation (published before the release of the hotfix KB2543367) and changed the machine’s time zone to “UTC-03:00 Cayenne, Fortaleza”. It describes the steps that need to be done to move the machines back to “UTC-4:00 Santiago”.

After apply the fix users will have to adjust their Outlook calendars to reflect any changes related with time zone (hotfix or workarounds).

We will continue to publish advice and recommendations on the LATAM Team Blog at http://blogs.technet.com/latam and at http://www.microsoft.com/chile/cambiodehora/default.aspx.

General recommendations

  • Install the hotfix KB2543367 as soon as possible. This hotfix supersedes DST updates KB2443685 and KB2519231
  • This update DOES INCLUDE an update for the “UTC-04:00 Santiago” and it contains recent changes on several time zones around the world.
  • Please note that if you adjust the machine’s clock manually, you may have adverse effects on your environment. This procedure is not supported by Microsoft.
  • Contact Microsoft Support prior to any modification if you are unsure about the steps to follow in order to be prepared for the Daylight Saving Time change in Chile.
  • Microsoft product teams follow a semi-annual DST and TZ update schedule, which follows the Windows regular schedule for publishing newly legislated DST rules and time zone updates. These annual Windows "Cumulative Daylight Saving Time and Time Zone Updates" are released in December for each calendar year; a semi-annual update will be released in August/September, as needed. Microsoft products that are affected may also schedule updates to accommodate some of these changes. Some times “out-of-band” hotfixes are released to address important issues. The Microsoft Policy in Response to DST/TZ Requests can be found on the following article: http://support.microsoft.com/gp/dst_ms_response

How to update Windows Operating Systems and correct Outlook calendars

Customers need to follow the steps bellow to update the Operating Systems and Outlook calendar.

This section describes the anticipated impacts of the changes. We recommend customers to evaluate steps before apply on their environment.

image

Applies to:

  • Windows XP, Windows 2003, Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2 users

Note:

  • If a computer does not have the latest "Cumulative Daylight Saving Time and Time Zone Updates" the name of the time zone “(UTC-03:00) Cayenne, Fortaleza” will be different. Below are the possible display names. These display names will not affect the solution since they refer to the same time zone “SA Eastern Standard Time”:
    • (UTC-03:00) Buenos Ayres, Georgetown
    • (UTC-03:00) Georgetown
    • (UTC-03:00) Cayenne
  • Users and Administrators that apply the KB2543367 before the April 2nd, 2011 can change the time zone back to “UTC-04:00 Santiago” at any time before the end of the DST period.
  • If the machine was not updated with the KB2543367 the time zone needs to be changed at the end of the DST period.
  • There is no automatic way of changing the time zone on Windows Vista and Windows 2008, this change has to be done manually.
  • Administrators will not be able to correct calendar items in a centralized way (directly on the Exchange Server).

image

Below is a brief description of these activities:

Item

When

Activity

1

As soon as possible

Apply KB2543367

2

Any time before May 07th, 2011

Change computer time zone back to ‘(UTC -4:00) Santiago’ and readjust Outlook calendar appointments to the new time zone definition.

Changing Windows OS time zone to ‘(UTC -04:00) Santiago’

In order to change the computer time zone to ‘(UTC -04:00) Santiago’, please follow the steps below:

For Windows Vista, Windows Server 2008, Windows 7 and Windows 2008 R2 machines:

1. Click Start , select Run… and type:

control timedate.cpl

2. Click ‘Change time zone…’ button:

image

3. Select ‘(UTC -04:00) Santiago’ and click OK:

image

For Windows XP and Windows Server 2003 machines:

1. Click Start button, select ‘Run’ and type the following command:

control timedate.cpl

2. Click ‘Time Zone’ tab and select ‘(UTC -04:00) Santiago’:

image

Automatically changing machine time zone to ‘(UTC -04:00) Santiago’ on Active Directory environments

Warning: If your domain have multiples sites in different countries make sure that you only deploy this solution to machines that are located in Chile. We recommend customers to evaluate the alternative and test before apply on their production environment.

Note: this procedure is only supported in Windows XP and Windows Server 2003, Windows 7 and Windows 2008 R2 Operating Systems. Users running Windows Vista and Windows Server 2008 will have to use the procedures specified in ‘Changing Windows OS time zone to ‘(UTC -04:00) Santiago’’ section.

On Active Directory environments, administrators may want to automate the change of time zones to ‘(UTC -04:00) Santiago’. This section explains how to deploy this time zone change via startup script. These procedures need to be executed in a Domain Controller or another machine with Admin Tools installed.

After performing all the steps below, all machines need to be restarted to automatically change the computer time zone. To avoid restarting a specific machine, please execute the procedures ‘Changing Windows PC Operating Systems time zone’ above to move this machine to ‘(UTC -04:00) Santiago’ time zone.

Use a script to change the machine time zone to (UTC -04:00) Santiago

The script below can be used to change the current time zone to “(UTC -04:00) Santiago” on the client computer. Then, the script writes an event to the Application log of the client computer where the script was run.

1. Click Start, click Run, type notepad, and then press ENTER.

2. Copy the following code, and then paste it into the Notepad document. The following VBS Sample is only supported in Windows XP and Windows 2003.

On Error Resume Next

strNewTimeZone = "Pacific SA Standard Time"

Set objSh = CreateObject("WScript.Shell")

'Get the StandardName key of the current time zone

szStandardName = objSh.RegRead("HKLM\SYSTEM\CurrentControlSet\Control\TimeZoneInformation\StandardName")

'Enumerate the subkeys in the time zone database

Const HKEY_LOCAL_MACHINE = &H80000002

Set objReg = GetObject("winmgmts:{impersonationLevel=impersonate}!\\.\root\default:StdRegProv")

szTzsKeyPath = "SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones"

objReg.EnumKey HKEY_LOCAL_MACHINE, szTzsKeyPath, arrTzSubKeys

'Step through the time zones to find the matching Standard Name

szCurrentTzKey = "<Unknown>"

For Each subkey In arrTzSubKeys

strTimeZoneStandarName = ""

strTimeZoneStandarName = objSh.RegRead("HKLM\" & szTzsKeyPath & "\" & subkey & "\Std")

If (strTimeZoneStandarName = szStandardName) Then

'Found matching StandardName, now store this time zone key name

szCurrentTzKey = subkey

End If

Next

Dim process, processid, result, strUpdateCommand

Set process = GetObject("winmgmts:{impersonationLevel=impersonate}!\\.\root\cimv2:Win32_process")

'Add time change privilege to the process object

process.Security_.Privileges.AddAsString "SeSystemTimePrivilege", True

strUpdateCommand = "control.exe timedate.cpl,,/Z" & strNewTimeZone

'Launch control.exe to change time zone using the TZ key name stored in strNewTimeZone

result = process.Create(strUpdateCommand, Null, Null, processid)

If result <> 0 Then

objSh.LogEvent 1, "Process to change machine time zone failed to execute on this computer. Unable to change machine time zone."

wScript.Quit 0

End If

'Get the display name from previous time zone and compare with the new time zone

szPrevDispName = objSh.RegRead("HKLM\" & szTzsKeyPath & "\" & szCurrentTzKey & "\Display")

szNewDispName = objSh.RegRead("HKLM\" & szTzsKeyPath & "\" & strNewTimeZone & "\Display")

'Write entry to the Application event log stating that the update has executed

If szPrevDispName = szNewDispName Then

objSh.LogEvent 4, "Machine time zone was refreshed. The current time zone is: " & Chr(13) & Chr(10) & Chr(13) & Chr(10) & szNewDispName & "."

Else

objSh.LogEvent 4, "Machine time zone was changed from: " & Chr(13) & Chr(10) & Chr(13) & Chr(10) & szPrevDispName & Chr(13) & Chr(10) & Chr(13) & Chr(10) & "To: " & Chr(13) & Chr(10) & Chr(13) & Chr(10) & szNewDispName & "."

End If

3. On the File menu, click Save As.

4. Select a destination, and then type “ChangeBackTZ2011.vbs” in the File name box.

5. In the Save as type box, click All Files, and then click Save.

6. Double click in the ChangeBackTZ.vbs to refresh time zone information.

Note:       Microsoft provides programming examples for illustration only, without warranty either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability or fitness for a particular purpose. This article assumes that you are familiar with the programming language that is being demonstrated and with the tools that are used to create and to debug procedures. Microsoft support engineers can help explain the functionality of a particular procedure. However, they will not modify these examples to provide added functionality or construct procedures to meet your specific requirements.

Deploying time zone changes using Group Policy

1. Click Start, click Run, type notepad, and then press ENTER. 

2. Copy the following lines, and then paste it into the Notepad document.

a. The script will test the Operating System version and apply the VBS described above on Windows XP and Windows 2003. For Windows 7 and Windows 2008 R2 the script uses the utility TZUTIL to change the time zone. The script will ignore Windows Vista and Windows 2008.

@echo off
ver |find /i "6.">nul
IF %errorlevel% EQU 0 GOTO SIX

cscript \\contoso.com\NETLOGON\ChangeBackTZ2011.vbs

GOTO End

:SIX
ver |find /i "6.0">nul
IF %errorlevel% EQU 0 GOTO End

ver |find /i "6.1">nul
IF %errorlevel% EQU 0 GOTO Win7

GOTO End

:Win7

TZUTIL /G |Find /i "SA Eastern Standard Time" >nul
IF %errorlevel% EQU 0 GOTO Santiago

GOTO End

:Santiago
TZUTIL /s "Pacific SA Standard Time"

:End

Note:     You must replace the \\contoso.com notation above with the actual DNS domain name for your Active Directory domain.

3. On the File menu, click Save As.

4. Select a destination, and then type ChangeBackTZ2011.cmd in the File name box. 

5. In the Save as type box, click All Files, and then click Save. 

6. Copy the following files to the Netlogon share folder of the domain controller that holds the PDC emulator role in the domain:
ChangeBackTZ2011.cmd
ChangeBackTZ2011.vbs

7. Wait until Active Directory replication occurs. Also, wait until the files and folders in the system volume (SYSVOL) shared folder replicate to domain controllers in the domain. 

8. Click Start, click Run, type control admintools, and then click OK. 

9. Double-click Active Directory Sites and Services

10. Select a site where the computers in Chile are located. (Small environments may have only a site named ‘Default-First-Site-Name’).

11. Right-click this site and then click ‘Properties’.

12. Click the Group Policy tab, click New, type DST Time Zone Change, and then press ENTER.

13. Click Edit. The Group Policy Object Editor tool starts.

14. Expand Computer Configuration, expand Windows Settings, and then click Scripts (Startup/Shutdown).

15. Double-click Startup, and then click Add.

16. In the Script Name box, type the universal naming convention (UNC) path of the ChangeTZ.cmd file that is located in the Netlogon share. For example, type:
\\contoso.com\NETLOGON\ ChangeBackTZ2011.cmd

17. Click OK two times.

The following event is registered on the Application Log of every machine where it was executed:

image

Impacts for Outlook clients and Exchange

Calendar items created during the extended DST period (04/02/2011 and 05/07/2011) may show with one hour off. This may happen for both recurring and single-instance appointments.

The inconvenience experienced by Outlook client users happens for all appointments during the delta period that were created before the administrators update the DST dates on the operating system.

The appointments created after the DST dates have been updated on the operating system will have the correct time.

To learn more about how to address time zone changes in Outlook, go here: http://support.microsoft.com/kb/931667

Microsoft Outlook 2010

With Outlook 2010, you may not have to run either the client side or Exchange server tool to rebase your calendar. Outlook 2010 has built-in dynamic time zone recalculation functionality so meetings are displayed at the correct time on your calendar. However, if you also use an earlier version Outlook client or a mobile device to view your calendar, you may find the same meeting on your calendar is not displayed correctly because the underlying time zone information in the meeting is incorrect. Read more here: http://support.microsoft.com/kb/931667

Adjusting Outlook calendars for users in Chile after move the machines back to '(UTC -04:00) Santiago’

After you move to the time zone “(UTC -04:00) Santiago", Outlook calendar items from Saturday, April 2nd, 2011 to Saturday, May 7th, 2011, may be displayed 1 hour off.

Options to correct your Outlook calendar in this scenario:

  • Manually modify each appointment created during the delta period after the operating system time zone has been changed. Instructions on the section “How to manually modify Outlook Calendar items”

- or -

  • Customers may also opt to use the "Outlook Time Zone Data Update Tool version 3.0" on the mode Permanent Time Zone Move to correct the Outlook calendar items. This procedure is explained below.


Special note:
We recommend you to print your calendar before any changes are made, and then review the calendar items to make sure these items appear at the correct times. You can use this printed copy of the calendar items to verify that Outlook has been updated successfully.

Step by step procedure to use “Outlook Time Zone Data Update Tool version 3.0” after a time zone move

The following describes the steps to be followed by end-users performing a time zone move:

  1. The steps below can be followed for users who changed their time zone configuration to “(UTC -04:00) Santiago”.
  2. Download and run the installation package from:
    http://www.microsoft.com/downloads/details.aspx?familyid=%20E343A233-B9C8-4652-9DD8-AE0F1AF62568&displaylang=en
  3. Go to Start, All Programs, Microsoft Office Outlook Tools, Time Zone Data Update Tool and Select "Permanent Time Zone Move Mode".
  4. Properly select “(UTC -03:00) Cayenne, Fortaleza” from the “Original Time Zone:” drop down, and “(UTC -04:00) Santiago” for the “New Time Zone:” drop down and click OK.
image

NOTE: As with standard time zone updates, the tool defaults to updating affected items on your Calendar and in your Reminders folder.  If you would like to update additional items (e.g. items in additional Calendars or a PST), you can do so by clicking the ‘Custom…’ button and manually selecting the target folder.

  5. The tool will inspect your mailbox and will report how many appointments will be moved:

image

If you click “Details” the appointment list will appear and you will be able to select all (default) or some of the appointments. In a normal situation you will move all the appointments to the new time zone. Click “OK” in the following dialog to proceed moving the appointments. A log file “Outlook Time Zone Update .log” will be generated in the %temp% directory.

  6. Click "OK" to correct the calendar items listed.

  7. After the tool finishes updating the calendar items click Details to see if all items were updated:

image

  8. After moving Click “OK” again to close the tool.

  9. On Outlook review your calendar items and verify if they were correctly updated.

How to manually modify Outlook Calendar items:

After you move from another time zone to “(UTC -04:00) Santiago", your calendar items may be one hour off.

A simpler alternative to correct the Outlook Calendar items is by adjusting the appointments manually. To do so, please proceed as follows:

1. Start Outlook, and then open the Outlook calendar.

2. Manually move each meeting that you organized so that they occur at the correct time.

3. Send an update for each meeting that you moved to the meeting attendees. This action causes the calendar for each attendee to display the correct time for the meeting.

4. Manually move each single-instance appointment.

5. Manually move all recurring appointments that occur in the extended DST period.

Recommendations to minimize the impacts on Outlook/Exchange:

  • Simulate the changes on a lab environment, so you know what will happen and what to expect.
  • Work in conjunction with the operating system team to update the DST dates as soon as possible to minimize the chance of users creating new appointments during the delta period before the operating system DST dates get updated.
  • Before doing any change on the DST information, request the users to print their schedule so they have a reference to follow in order to manually update the appointments later if needed.
  • Take a full online backup of your Exchange Servers in case you decide to use the Exchange Calendar Update Tool.
  • For the meetings with multiple attendees only the meeting requestor should update the time and send the update to the others.
  • Include the time of the meeting in the e-mail request so that invitees can double check the correct meeting time (such as, "Project brainstorming - 11:00 A.M. Santiago Time").
  • Exercise caution with the appointments and meetings in the extended DST period. When in doubt, verify the correct time with the organizer.

References:

941018 How to address daylight saving time by using the Exchange Calendar Update Tool
http://support.microsoft.com/default.aspx?scid=kb;EN-US;941018

934001 A troubleshooting guide to the Exchange Calendar Update Tool (Msextmz.exe)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;934001

931667 How to address time zone changes by using the Time Zone Data Update Tool for Microsoft Office Outlook
http://support.microsoft.com/default.aspx?scid=kb;EN-US;931667

943390 Some Outlook calendar items are rebased incorrectly when you use the Outlook Time Zone Data Update Tool to adjust for daylight saving time changes in certain time zones
http://support.microsoft.com/default.aspx?scid=kb;EN-US;943390