Knowledge Management in Technical Support

A blog about knowledge management in Commercial Technical Support - part of tech support for Enterprise and Developer customers at Microsoft.

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  • Blog Post: What is the blog about anyway?

    My name is Hunter Donald. I'm a Program Manager spending my days worrying about how to better leverage knowledge within our support organization. The purpose of this blog is to expose areas of KM that I find interesting, show how Microsoft is thinking about knowledge management in the Enterprise and...