Knowledge Management in Technical Support

A blog about knowledge management in Commercial Technical Support - part of tech support for Enterprise and Developer customers at Microsoft.

December, 2009

  • Even a stale blog is still relevant and useful

    Several weeks ago, I got an email from a co-worker that stumbled on this blog trying to get a feel for what other Knowledge Managers might be doing at Microsoft. I hadn’t updated this blog in maybe a year or so, but it was the only way that the co-worker...