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Knowledge Management in Technical Support
A blog about knowledge management in Commercial Technical Support - part of tech support for Enterprise and Developer customers at Microsoft.
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September, 2008
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September, 2008
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Knowledge Management in Technical Support
Why I don't believe in the wisdom of crowds
Posted
over 5 years ago
by
Hunter Donald
0
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A correction: Thanks to a great discussion with a co-worker (Sacha Arozarena Valladares - http://blogs.msdn.com/sacha/ ) he told me that my analogy doesn’t work well re: the mortgage industry. He’s right. The issue with my analogy is that the wisdom of...
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