Knowledge Management in Technical Support

A blog about knowledge management in Commercial Technical Support - part of tech support for Enterprise and Developer customers at Microsoft.

September, 2008

  • Why I don't believe in the wisdom of crowds

    A correction: Thanks to a great discussion with a co-worker (Sacha Arozarena Valladares - ) he told me that my analogy doesn’t work well re: the mortgage industry. He’s right. The issue with my analogy is that the wisdom of...