I checked out this book from our work library. I really hope that it gives an idea how to actually measure anything. To make sure it was really worth my time, I looked up a reader review I found on the web . This made me slightly concerned, although if...

We are very concerned about the amount of time our engineers spend blogging. In our business, we think it's absolutely the right thing to do - get engineers to talk to customers directly about the products they support. They can use blogs to talk about...

We're always looking at new ways to help customers. One of the ways that have come up recently is through automated answering services. These are systems that ask you to type in your question, and then based on certain trained vocabulary, the system presents...