Knowledge Management in Technical Support

A blog about knowledge management in Commercial Technical Support - part of tech support for Enterprise and Developer customers at Microsoft.

July, 2008

  • Vacation is a priority

    Sorry for the lack of content. I have been on vacation and have some additional vacation this week and next. You won't see another post from me until August 7. Hunter
  • Is ROI really that important for blogging?

    Microsoft is arguably at the forefront of corporate-sponsored blogging. We have thousands of blogs, ranging from some of our support-based blogs, to blogs managed by marketing groups, to blogs managed by developers. With such a wide breadth of authors...