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Knowledge Management in Technical Support
A blog about knowledge management in Commercial Technical Support - part of tech support for Enterprise and Developer customers at Microsoft.
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May, 2008
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May, 2008
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Knowledge Management in Technical Support
Why Twitter is dumb and why I'm wrong
Posted
over 5 years ago
by
Hunter Donald
2
Comments
Twitter is dumb Twittering as a means to communicate provides very little value to those actually reading the content that someone can twitter. I have difficulty understanding how someone can convey an interesting thing that I'd want to consume via this...
Knowledge Management in Technical Support
Podcasting - can you hear me now?
Posted
over 5 years ago
by
Hunter Donald
0
Comments
When people podcast today, they rarely think about some of the issues that this new medium brings. When I think of podcasting (or blogcasting if you're trying to be different) I think of the following issues that you too should consider. Discoverability...
Knowledge Management in Technical Support
What is the blog about anyway?
Posted
over 5 years ago
by
Hunter Donald
0
Comments
My name is Hunter Donald. I'm a Program Manager spending my days worrying about how to better leverage knowledge within our support organization. The purpose of this blog is to expose areas of KM that I find interesting, show how Microsoft is thinking...
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