In discussing the use of Service Manager for ITIL Service Desk needs, I have had a few customers desire a way to automate the assignment of a helpdesk analyst/technician. Through Service Manager’s workflow features, this is possible to accomplish...

One of my peers, Carmen Crincoli,  on the State/Local Government side shot a short video walking through the process of installing a Hyper-V server remotely to a bare-metal server.  Pretty awesome stuff.  Video can be found here: ...