Kevin Holman's System Center Blog

Posts in this blog are provided "AS IS" with no warranties, and confers no rights. Use of included script samples are subject to the terms specified in the Terms of UseAre you interested in having a dedicated engineer that will be your Mic

Getting started with Service Manager? Take SCSM 101:

Getting started with Service Manager? Take SCSM 101:

  • Comments 4
  • Likes

 

One of the most popular blog posts I have here, is a document that I didn't even write.  Microsoft PFE Antoni Hanus wrote an article a while back called Operations Manager 101:  http://blogs.technet.com/b/kevinholman/archive/2010/09/02/operations-manager-101-download.aspx

 

Well, Antoni is back with his brand new invention:  a 101 online guide for Service Manager 2012.

 

He does a step-by-step for the basics for one of the most common scenarios – incident management:

 

  • How to configure the SCSM Connectors (AD, ConfigMgr, OpsMgr, Orchestrator)
  • Create a Custom Management Pack
  • Review and Configure Incident Classifications
  • Configure Email channel Settings
  • Review and Configure Support Groups
  • Configure Impact and Urgency
  • Configure Incident Settings
  • Create (Incident) Templates
  • Create Queues
  • Create Views
  • Configure Notification Templates
  • Configure Subscriptions
  • Configure Workflows
  • Add Functionality to Notify on assignment/ re-assignment
  • Create Service Level Objectives (SLOs)
  • Create User roles
  • Configure Incident Creation from Email
  • Initial Configuration of Self-Service Portal (SSP)
  • Knowledge Base Integration

 

Check it out the link below:

http://blogs.technet.com/b/antoni/archive/2012/08/13/service-manager-101-part-1-incident-management.aspx

Comments
  • Antoni should do a companion video so we can collaborate and listen?

  • Where is that "like" button?

  • Thanks for the suggestion Steve!  I have a somewhat crazy messed up English accent after being here in the States for 5 years, but if you can stomach that, I'll look into it :-)  Thanks Kevin for the post too!  

  • Antoni - we were hoping for another Vanilla Ice reference from you.

Your comment has been posted.   Close
Thank you, your comment requires moderation so it may take a while to appear.   Close
Leave a Comment
Search Blogs