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Console based Agent Deployment Troubleshooting table

Console based Agent Deployment Troubleshooting table

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This post is a list of common agent push deployment errors… and some possible remediation options.

 

 

Most common errors while pushing an agent:

 

Error Error Code(s) Remediation Steps

The MOM Server could not execute WMI Query "Select * from Win32_Environment where
NAME='PROCESSOR_ARCHITECTURE'" on computer server.domain.com

Operation: Agent Install
Install account: domain\account
Error Code: 80004005
Error Description: Unspecified error

80004005

1.  Check the PATH environment variable.  If the PATH statement is very long, due to lots of installed third party software - this can fail.  Reduce the path by converting any long filename destinations to 8.3, and remove any path statements that are not necessary.  Or apply hotfix:  http://support.microsoft.com/?id=969572

2.  The cause could be corrupted Performance Counters on the target Agent.

To rebuild all Performance counters including extensible and third party counters in Windows Server 2003, type the following commands at a command prompt. Press ENTER after each command.
cd \windows\system32
lodctr /R
Note /R is uppercase.
Windows Server 2003 rebuilds all the counters because it reads all the .ini files in the C:\Windows\inf\009 folder for the English operating system.

How to manually rebuild Performance Counter Library values
http://support.microsoft.com/kb/300956

3.  Manual agent install. 

The MOM Server could not execute WMI Query "Select * from Win32_OperatingSystem" on
computer “servername.domain.com”
Operation: Agent Install
Install account: DOMAIN\account
Error Code: 800706BA
Error Description: The RPC server is unavailable.

The MOM Server could not execute WMI Query "(null)” on
computer “servername.domain.com”
Operation: Agent Install
Install account: DOMAIN\account
Error Code: 800706BA
Error Description: The RPC server is unavailable.

8004100A

800706BA

1.  Ensure agent push account has local admin rights

2.  Firewall is blocking NetBIOS access.  If Windows 2008 firewall is enabled, ensure “Remote Administration (RPC)” rule is enabled/allowed.  We need port 135 (RPC) and the DCOM port range opened for console push through a firewall. 

3.  Inspect WMI service, health, and rebuild repository if necessary

4.  Firewall is blocking ICMP  (Live OneCare)

5.  DNS incorrect

The MOM Server failed to open service control manager on computer "servername.domain.com". Access is Denied
Operation: Agent Install
Install account: DomainName\User Account
Error Code: 80070005
Error Description: Access is denied.

80070005

80041002

1.  Verify SCOM agent push account is in Local Administrators group on target computer.

2.  On Domain controllers will have to work with AD team to install agent manually if agent push account is not a domain admin.

3.  Disable McAfee antivirus during push

The MOM Server failed to open service control manager on computer "servername.domain.com".
Therefore, the MOM Server cannot complete configuration of agent on the computer.
Operation: Agent Install
Install account: DOMAIN\account
Error Code: 800706BA
Error Description: The RPC server is unavailable.

800706BA 1.  Firewall blocking NetBIOS ports

2.  DNS resolution issue.  Make sure the agent can ping the MS by NetBIOS and FQDN.  Make sure the MS can ping the agent by NetBIOS and FQDN

3.  Firewall blocking ICMP

4.  RPC services stopped.

The MOM Server failed to acquire lock to remote computer servername.domain.com. This means there is already an agent management operation proceeding on this computer, please retry the Push Agent operation after some time.
Operation: Agent Install
Install account: DOMAIN\account
Error Code: 80072971
Error description: Unknown error 0x80072971

80072971

This problem occurs if the LockFileTime.txt file is located in the following folder on the remote computer:
%windir%\422C3AB1-32E0-4411-BF66-A84FEEFCC8E2
When you install or remove a management agent, the Operations Manager 2007 management server copies temporary files to the remote computer. One of these files is named LockFileTime.txt. This lock file is intended to prevent another management server from performing a management agent installation at the same time as the current installation. If the management agent installation is unsuccessful and if the management server loses connectivity with the remote computer, the temporary files may not be removed. Therefore, the LockFileTime.txt may remain in the folder on the remote computer. When the management server next tries to perform an agent installation, the management server detects the lock file. Therefore, the management agent installation is unsuccessful.

http://support.microsoft.com/kb/934760/en-us

The MOM Server detected that the following services on computer "(null);NetLogon" are not running. These services are required for push agent installation. To complete this operation, either start the required services on the computer or install the MOM agent manually by using MOMAgent.msi located on the product CD.
Operation: Agent Install
Remote Computer Name: servername.domain.com Install account: DOMAIN\account
Error Code: C000296E
Error Description: Unknown error 0xC000296E

C000296E

1.  Netlogon service is not running.  It must be set to auto/started

The MOM Server detected that the following services on computer
"winmgmt;(null)" are not running

C000296E 1.  WMI services not running or WMI corrupt

The MOM Server detected that the Windows Installer service (MSIServer) is disabled on computer "servername.domain.com". This service is required for push agent installation. To complete this operation on the computer, either set the MSIServer startup type to "Manual" or "Automatic", or install the MOM agent manually by using MOMAgent.msi located on the product CD.
Operation: Agent Install
Install account: DOMAIN\account
Error Code: C0002976
Error Description: Unknown error 0xC0002976

C0002976

1.  Windows Installer service is not running or set to disabled – set this to manual or auto and start it.

The Agent Management Operation Agent Install failed for remote computer servername.domain.com.
Install account: DOMAIN\account
Error Code: 80070643
Error Description: Fatal error during installation.
Microsoft Installer Error Description:
For more information, see Windows Installer log file "C:\Program Files\System Center Operations Manager 2007\AgentManagement\AgentLogs\servernameAgentInstall.LOG
C:\Program Files\System Center Operations Manager 2007\AgentManagement\AgentLogs\servernameMOMAgentMgmt.log" on the Management Server.

80070643

1.  Enable the automatic Updates service…. Install the agent – then disable the auto-updates service if desired.
Call was canceled by the message filter 80010002 Install latest SP and retry. One server that failed did not have Service pack installed
The MOM Server could not find directory \\I.P.\C$\WINDOWS\. Agent will not be installed on computer "name". Please verify the required share exists. 80070006

1.  Manual agent install

Possible locking on registry?

http://www.sysadmintales.com/category/operations-manager/

Try manual install.

Verified share does not exist.

The network path was not found. 80070035 1.  Manual agent install
The Agent Management Operation Agent Install failed for remote computer "name". There is not enough space on the disk. 80070070 1.  Free space on install disk
The MOM Server failed to perform specified operation on computer "name". The semaphore timeout period has expired. 80070079

NSlookup failed on server. Possible DNS resolution issue.

Try adding dnsname to dnssuffix search list.

The MOM Server could not start the MOMAgentInstaller service on computer "name" in the time. 8007041D

80070102

NSlookup failed on server. Possible DNS resolution issue.

Verify domain is in suffix search list on management servers.

Sometimes – the Windows Firewall service – even if disabled – will have a stuck rule.  Run:  (netsh advfirewall firewall delete rule name=”MOM Agent Installer Service”)

The Agent Management Operation Agent Install failed for remote computer "name" 80070643 1.  Ensure automatic updates service is started
2.  Rebuild WMI repository
3.  DNS resolution issue
The Agent Management Operation Agent Install failed for remote computer "name". Another installation is already in progress. 80070652

Verify not in pending management. If yes, remove and then attempt installation again.

The MOM Server detected that computer "name" has an unsupported operating system or service pack version 80072977 Install latest SP and verify you are installing to Windows system.
Not discovered   Agent machine is not a member of domain
Ping fails   1.  Server is down
2.  Server is blocked by firewall
3.  DNS resolving to wrong IP.
Fail to resolve machine   1.  DNS issue
The MOM Server failed to perform specified operation on computer "name". Not enough server storage… 8007046A 1.  This is typically a memory error caused by the remote OS that the agent is being installed on.
There are currently no logon servers available to service the logon request. 8007051F 1.  Possible DNS issue
This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version of the Windows Installer service. 8007064D 1.  Install Windows Installer 3.1
The network address is invalid 800706AB

Possible DNS name resolution issue.

Tried nslookup on server name and did not get response.

Verify domain is in suffix search list on management servers.

The MOM Server failed to perform specified operation on computer servername.domain.com 80070040 1.  Ensure agent push account has local admin rights
The MOM Server detected that the actual NetBIOS name SERVERNAME is not same as the given NetBIOS name provide for remote computer SERVERNAME.domain.com. 80072979 1.  Correct DNS/WINS issue.
2.  Try pushing to NetBIOS name
The Operations Manager Server cannot process the install/uninstall request for computer xxxxxxx due to failure of operating system version verification 80070035 When Error Code: 80070035 appears with a Console based installation of the OpsMgr Agent and the targeted systems are Windows Server 2008 based systems which have their security hardened by using the Security Configuration Wizard, check to see whether the Server service is running
     
Comments
  • Thanks to Kevin Holman: Console based Agent Deployment Troubleshooting table and Which hotfixes should

  • I received "The network path was not found. Result code: 80070035" when attempting to modify/create a custom data provider / NT performance counter by browsing a remote computer.  Turns out, you need remote registry service on, at least to add it and see the detatils of the parameter on the remote server.

  • For the first one, I found running wbemtest that processor_architecture was completely missing from the win32_environment class. By doing this: creat a new REG_SZ value PROCESSOR_ARCHITECTURE under HKCU\Environment identical with the one under HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Environment.

    I found it was created! Then the remote installs worked.

  • I received 80070643 when trying to push out agents from the console. 80070643 is a generic error. The cause was due to the fact that I had  dollar sign "$" in my password. (Example = Pa$$word)  It's crazy, I know. It was recreated in a test environment, and the dollar sign in the password was definitely the cause. I hope this helps.

  • Thats odd.... because I have a $ sign in my password - and it works just fine.  

  • i am gettin and error stating 80070040. the Specified network name is no longer available.

    based on the resolutions above will verifying that the agent push account has local admin rights fix this problem as well?

  • Hi Kevin,

    I think this code is not in the list above ...

    The error code is 10060L(A connection attempt failed because the connected party did not properly respond after a period of time,

    or established connection failed because connected host has failed to respond.).  

    Please verify there is network connectivity, the server is running and has registered it's listening port,

    and there are no firewalls blocking traffic to the destination.

    Thanks,

    Dom

  • I am getting a C000296E error on my R2 agent push, but it does not show what is not running like your examples.  It just says,"The Operations Manager Server detected that the following services on computer "(null)" are not running"

    Any Ideas?

  • Your table shows c000296E error with a service name but as I push/repair to the SP1 agent for R2 upgrade, I get:

    The Operations Manager Server detected that the following services on computer "(null)" are not running. These services are required for push agent installation. To complete this operation, either start the required services on the computer or install the Operations Manager agent manually by using MOMAgent.msi located on the product CD. Operation: Agent Install Remote Computer Name: <server.domain.com> Install account: <Agent Action Account> Error Code: C000296E Error Description: Unknown error 0xC000296

    Any thoughts on what service to check?

  • I actually had lots of agent install errors, and it turned out TEMP was hardcoded to a partition that wasn't present. If the agent got installed, it simply refused to start. Once we rewrote the TEMP (written somewhere in registry, cant remember exactly where) to %SYSTEMROOT%\Temp the agent started fine.

  • Thank you for the information provided,

    But sadly my incident matched none of above:

    I'm trying to push to windows 2008 x64 which is domain controller for WAN site, which fails with below error:

    The Operations Manager Server failed to open service control manager on computer computername.domain.

    Therefore, the Server cannot complete configuration of agent on the computer.

    Operation: Agent Install

    Install account: domain\SCOMsvcacct

    Error Code: 80070005

    Error Description: (null)

    -----

    I tried manual install also, but System Center OM service does not start.

    there are many more Windows 2008 servers that agent install not successful.

    Windows 2008 OS reinstalled recently so cannot be issues with OS, firewall disabled and there are other servers in the same subnet/site so cannot be firewall issue.

    User domain admin acct for all operations, so cannot be permissions issue.

    Appreciate your advice in this matter.

    Thanks.

  • Are you saying that "domain\SCOMsvcacct" is a DOMAIN ADMIN on the domain controller for the WAN site?

  • I am facing an issue that while installing scom agent from console. it is not discovered if i point any member server for installation, however if i point RMS then it getting discovered successfully.

  • I am facing an issue that while installing scom agent from console. it is not discovered if i point any member server for installation, however if i point RMS then it getting discovered successfully.

    Can you help on this.

  • I was facing an issue and this blog helped.

    thanks.

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