This post is a list of common agent push deployment errors… and some possible remediation options.
Most common errors while pushing an agent:
The MOM Server could not execute WMI Query "Select * from Win32_Environment where NAME='PROCESSOR_ARCHITECTURE'" on computer server.domain.com
Operation: Agent Install Install account: domain\account Error Code: 80004005 Error Description: Unspecified error
1. Check the PATH environment variable. If the PATH statement is very long, due to lots of installed third party software - this can fail. Reduce the path by converting any long filename destinations to 8.3, and remove any path statements that are not necessary. Or apply hotfix: http://support.microsoft.com/?id=969572
2. The cause could be corrupted Performance Counters on the target Agent.
To rebuild all Performance counters including extensible and third party counters in Windows Server 2003, type the following commands at a command prompt. Press ENTER after each command. cd \windows\system32 lodctr /R Note /R is uppercase. Windows Server 2003 rebuilds all the counters because it reads all the .ini files in the C:\Windows\inf\009 folder for the English operating system.
How to manually rebuild Performance Counter Library values http://support.microsoft.com/kb/300956
3. Manual agent install.
The MOM Server could not execute WMI Query "Select * from Win32_OperatingSystem" on computer “servername.domain.com” Operation: Agent Install Install account: DOMAIN\account Error Code: 800706BA Error Description: The RPC server is unavailable.
The MOM Server could not execute WMI Query "(null)” on computer “servername.domain.com” Operation: Agent Install Install account: DOMAIN\account Error Code: 800706BA Error Description: The RPC server is unavailable.
The MOM Server failed to open service control manager on computer "servername.domain.com". Access is Denied Operation: Agent Install Install account: DomainName\User Account Error Code: 80070005 Error Description: Access is denied.
1. Verify SCOM agent push account is in Local Administrators group on target computer.
2. On Domain controllers will have to work with AD team to install agent manually if agent push account is not a domain admin.
3. Disable McAfee antivirus during push
The MOM Server failed to open service control manager on computer "servername.domain.com". Therefore, the MOM Server cannot complete configuration of agent on the computer. Operation: Agent Install Install account: DOMAIN\account Error Code: 800706BA Error Description: The RPC server is unavailable.
The MOM Server failed to acquire lock to remote computer servername.domain.com. This means there is already an agent management operation proceeding on this computer, please retry the Push Agent operation after some time. Operation: Agent Install Install account: DOMAIN\account Error Code: 80072971 Error description: Unknown error 0x80072971
This problem occurs if the LockFileTime.txt file is located in the following folder on the remote computer: %windir%\422C3AB1-32E0-4411-BF66-A84FEEFCC8E2 When you install or remove a management agent, the Operations Manager 2007 management server copies temporary files to the remote computer. One of these files is named LockFileTime.txt. This lock file is intended to prevent another management server from performing a management agent installation at the same time as the current installation. If the management agent installation is unsuccessful and if the management server loses connectivity with the remote computer, the temporary files may not be removed. Therefore, the LockFileTime.txt may remain in the folder on the remote computer. When the management server next tries to perform an agent installation, the management server detects the lock file. Therefore, the management agent installation is unsuccessful.
The MOM Server detected that the following services on computer "(null);NetLogon" are not running. These services are required for push agent installation. To complete this operation, either start the required services on the computer or install the MOM agent manually by using MOMAgent.msi located on the product CD. Operation: Agent Install Remote Computer Name: servername.domain.com Install account: DOMAIN\account Error Code: C000296E Error Description: Unknown error 0xC000296E
1. Netlogon service is not running. It must be set to auto/started
The MOM Server detected that the following services on computer "winmgmt;(null)" are not running
The MOM Server detected that the Windows Installer service (MSIServer) is disabled on computer "servername.domain.com". This service is required for push agent installation. To complete this operation on the computer, either set the MSIServer startup type to "Manual" or "Automatic", or install the MOM agent manually by using MOMAgent.msi located on the product CD. Operation: Agent Install Install account: DOMAIN\account Error Code: C0002976 Error Description: Unknown error 0xC0002976
1. Windows Installer service is not running or set to disabled – set this to manual or auto and start it.
The Agent Management Operation Agent Install failed for remote computer servername.domain.com. Install account: DOMAIN\account Error Code: 80070643 Error Description: Fatal error during installation. Microsoft Installer Error Description: For more information, see Windows Installer log file "C:\Program Files\System Center Operations Manager 2007\AgentManagement\AgentLogs\servernameAgentInstall.LOG C:\Program Files\System Center Operations Manager 2007\AgentManagement\AgentLogs\servernameMOMAgentMgmt.log" on the Management Server.
1. Manual agent install
Possible locking on registry?
Try manual install.
Verified share does not exist.
NSlookup failed on server. Possible DNS resolution issue.
Try adding dnsname to dnssuffix search list.
Verify domain is in suffix search list on management servers.
Sometimes – the Windows Firewall service – even if disabled – will have a stuck rule. Run: (netsh advfirewall firewall delete rule name=”MOM Agent Installer Service”)
Verify not in pending management. If yes, remove and then attempt installation again.
Possible DNS name resolution issue.
Tried nslookup on server name and did not get response.
Thanks to Kevin Holman: Console based Agent Deployment Troubleshooting table and Which hotfixes should
I received "The network path was not found. Result code: 80070035" when attempting to modify/create a custom data provider / NT performance counter by browsing a remote computer. Turns out, you need remote registry service on, at least to add it and see the detatils of the parameter on the remote server.
For the first one, I found running wbemtest that processor_architecture was completely missing from the win32_environment class. By doing this: creat a new REG_SZ value PROCESSOR_ARCHITECTURE under HKCU\Environment identical with the one under HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Environment.
I found it was created! Then the remote installs worked.
I received 80070643 when trying to push out agents from the console. 80070643 is a generic error. The cause was due to the fact that I had dollar sign "$" in my password. (Example = Pa$$word) It's crazy, I know. It was recreated in a test environment, and the dollar sign in the password was definitely the cause. I hope this helps.
Thats odd.... because I have a $ sign in my password - and it works just fine.
i am gettin and error stating 80070040. the Specified network name is no longer available.
based on the resolutions above will verifying that the agent push account has local admin rights fix this problem as well?
I think this code is not in the list above ...
The error code is 10060L(A connection attempt failed because the connected party did not properly respond after a period of time,
or established connection failed because connected host has failed to respond.).
Please verify there is network connectivity, the server is running and has registered it's listening port,
and there are no firewalls blocking traffic to the destination.
I am getting a C000296E error on my R2 agent push, but it does not show what is not running like your examples. It just says,"The Operations Manager Server detected that the following services on computer "(null)" are not running"
Your table shows c000296E error with a service name but as I push/repair to the SP1 agent for R2 upgrade, I get:
The Operations Manager Server detected that the following services on computer "(null)" are not running. These services are required for push agent installation. To complete this operation, either start the required services on the computer or install the Operations Manager agent manually by using MOMAgent.msi located on the product CD. Operation: Agent Install Remote Computer Name: <server.domain.com> Install account: <Agent Action Account> Error Code: C000296E Error Description: Unknown error 0xC000296
Any thoughts on what service to check?
I actually had lots of agent install errors, and it turned out TEMP was hardcoded to a partition that wasn't present. If the agent got installed, it simply refused to start. Once we rewrote the TEMP (written somewhere in registry, cant remember exactly where) to %SYSTEMROOT%\Temp the agent started fine.
Thank you for the information provided,
But sadly my incident matched none of above:
I'm trying to push to windows 2008 x64 which is domain controller for WAN site, which fails with below error:
The Operations Manager Server failed to open service control manager on computer computername.domain.
Therefore, the Server cannot complete configuration of agent on the computer.
Operation: Agent Install
Install account: domain\SCOMsvcacct
Error Code: 80070005
Error Description: (null)
I tried manual install also, but System Center OM service does not start.
there are many more Windows 2008 servers that agent install not successful.
Windows 2008 OS reinstalled recently so cannot be issues with OS, firewall disabled and there are other servers in the same subnet/site so cannot be firewall issue.
User domain admin acct for all operations, so cannot be permissions issue.
Appreciate your advice in this matter.
Are you saying that "domain\SCOMsvcacct" is a DOMAIN ADMIN on the domain controller for the WAN site?
I am facing an issue that while installing scom agent from console. it is not discovered if i point any member server for installation, however if i point RMS then it getting discovered successfully.
Can you help on this.
I was facing an issue and this blog helped.