The User Research team is looking for and inviting select customers to participate in a user research study. They are looking to learn from companies who perform IT services for their own customers, such as backing up data, managing/installing patches, and keeping AV software up-to-date. They would like to come to your office to talk with one or more people who perform IT services for clients and learn from them.
It is important for you to know that you do not need to do anything to prepare for this. They want to learn from you, the experts, so that they can determine what needs to be improved in our software. This also gives you the chance to tell them what your needs and wants are, and meet with some members of their product development team.
As you know Microsoft highly values feedback from the community. They will be offering you free Microsoft software in appreciation of your time and participation in this research.
If this is something that you or others at your company would be interested in, please let them know by mailing firstname.lastname@example.org. They are currently scheduling site visits in North America for February.
Thanks to Susan for her post on this research as well. http://msmvps.com/blogs/bradley/archive/2008/01/22/microsoft-wants-to-learn-from-us.aspx