Kent Compton - All Comments

re: THE Outlook Connector

Kentc — Fri, 27 Apr 2012 17:00:28 GMT

Cian,

I'm sorry for the delayed response. I wrote that post when I was at Microsoft but subsequently left the company to work for a Microsoft Partner. As a result, I don't check this blog as often as I need to.

I know the OLC may seem less than perfect but I have found it is the best solution so far (I have no knowledge of future MS plans for it). I know the product plannr for the OLC so it is a tool that gets on-going love from Microsoft. I [not so secretly with this reply] hope that someday Hotmail will provide Outlook Anywhere support in a similar way that they have great support for Exchange ActiveSync.

I view the synchronization log in the same light as the parable Chicken Little--it crys wolf far too often when the underlying functionality is working fine. In fact, I rarely check it because it's full of seemingly dire warnings that rarely, if ever, actually impact my productivity. I have not had the failed deletion issues that you have experienced. I use the OLC on no fewer than four PCs and it has been my experience that when a message doesn't appear deleted from another PC it is because the sync interval hasn't occurred yet. I also throw a Windows Phone and it's 30 minutes sync interval into the mix just for good fun. :-)

As much as it might occasionally seem so, there is very little that escapes Microsoft. They have 90,000 employees who are just like you and I. They push the software hard, provide candid feedback to the product group, and wait to see the results. Sometime a near term fix doesn't occur because of a long term strategy shift. Sometimes other bug fixes have a higher priority. Fortunately, 99.99% of the time issues do get resolved.

Happy computing!

Sincerely,

Kent

re: THE Outlook Connector

Anonymous — Mon, 10 Jan 2011 07:42:07 GMT

I agree with Cian ... thank you for the post.

re: THE Outlook Connector

Cian Buckley — Tue, 17 Aug 2010 14:05:49 GMT

Mr Compton

My experience is very negative.

I’m using Outlook Connector 14.0 to connect Hotmail with Outlook 2007. Outlook is open and connected to Hotmail for about 10 hours per day. About 5 to 10 times a day, a message from my Hotmail e-mail address which is titled “Synchronization Log:” appears in the Sync Issues folder of my Hotmail ‘mailbox’ in Outlook.

As far as I can tell, Hotmail messages and folders in Outlook are being successfully synchronised with the Hotmail server. However, at least once, an e-mail I deleted in Outlook was not deleted on the Hotmail server (as viewed through the Web UI). I am also very concerned that the error messages indicate synchronisation problems which I may not immediately detect.)

I’ve had a similar but worse problem with Outlook Connector 12.

I’ve not had any success in getting help from Microsoft. My research indicates that many, many other users, have similar problems

Unfortunately, I conclude that Hotmail Connector is not robust and I would not recommend it for use in the enterprise.

I would be very grateful if you could tell me if you know whether Microsoft is aware of the extent of this problems, and, if so, has plans to address it?

Best regards,

Cian Buckley

Windows Live Product Team Wants YOUR Wish List

Mind The Gap — Wed, 04 Mar 2009 17:17:26 GMT

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Windows Live Product Team Wants YOUR Wish List

Mind The Gap — Wed, 04 Mar 2009 17:17:25 GMT

Kent Compton , Product Planner for Windows Live Essentials , has posted a request to all of you propeller

E-mail for Windows Live suggestions, AutoCorrect in Wave 4?

Microsoft News — Wed, 04 Mar 2009 06:24:38 GMT

Kent Compton, a product planner for Windows Live Essentials, has set up the following e-mail address

E-mail for Windows Live suggestions, AutoCorrect in Wave 4? | Supossably

E-mail for Windows Live suggestions, AutoCorrect in Wave 4? | Supossably — Wed, 04 Mar 2009 06:15:47 GMT

PingBack from http://supossably.com/archives/7531

re: EBS has Released to Manufacturing BABY!

j4sander — Tue, 07 Oct 2008 22:58:24 GMT

SBS is on TechNet, when will we see EBS? Looking forward to getting my hand on it!

re: EBS has Released to Manufacturing BABY!

eric0116 — Mon, 22 Sep 2008 20:10:22 GMT

Congrats on the RTM! When can we expect to see this hit the MSDN and Technet download sites? We are anxious to upgrade our RC1 version in the lab.

Windows Essential Business Server 2008 Released to Manufacturing!

beqiraj.net — Tue, 16 Sep 2008 20:06:59 GMT

Windows Essential Business Server 2008 Released to Manufacturing!