Keith Combs' Blahg

Ramblings from another nerd on the grid

Warning: Upgrading your Samsung Series 9 notebook SSD could void your warranty

Warning: Upgrading your Samsung Series 9 notebook SSD could void your warranty

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imageI was doing a little weekend reading and stumbled across a thread about the Samsung Series 9 notebook computer.  In that thread, one of the forum posters had contacted Samsung about a drive upgrade for their Samsung Series 9 notebook.  Apparently the customer service representative for Samsung pointed them to the following link: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00032140&fm_seq=32308

The contents of the FAQ entry is the following:

“Notebooks: Can I Upgrade The Hard Disk Drive On My Notebook?

Most Samsung notebooks use a standard 2.5” SATA hard drive. You can upgrade the hard drive as long as the replacement hard drive meets the specifications of the laptop. Upgrading the hard drive will not void the warranty. However, if your computer requires service and the problem is caused by the upgraded hard drive, Samsung is not responsible for the hard drive or problems caused by the upgraded hard drive.

Note: The hard drive compartment door for the Q310 is located along the left side of the laptop case.

Important: If you upgrade the hard drive on the X360, NF310 and Series 9 laptops you void the manufacturer’s warranty on the computer because you must open the notebook to access the hard drive.”

I highlighted the important part in red.  I’ve heard of the OEMs calling these ultrabook designs “sealed case” but I don’t recall seeing a policy like this before.  It’s really a shame especially since Samsung is shipping 128GB mSATA SSD storage from Sandisk instead of their own flash storage.  I had planned to buy a 128GB model and upgrade it but looks like I won’t be doing that.

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  • It's no secret that the trend is towards sealed laptops (thus Apple's quasi exit from EPEAT).

    Warranty repairs would basically be replacements, repair shops and their technicians will no longer exist.

    I don't yet understand the math behind this but several manufacturers are hinting similar policies; disposable computers at sub $500 retail I understand but it's not the same with over $1K SOA portable machines.

    Maybe there's a hardware insider reader that could shine a light on all this for all of us!

  • I 4 sure will never buy systems like this one.

    A PC is a device what can and should be customized.

    That the reason why I didn't like Appple.

    Just my 2 cents

    Thomas

  • I think it's probably the same for most manufacturers: if you can access the HD without opening up the full case using a panel, no problem. But if you have to open the case, no warranty.

    @Paul X: Apple's latest [and maybe not so greatest] Mac Book Pro with Retina Display is a technician killer. Those funky screws are used. The battery is glued down to the case. Memory is soddered to the mobo. Proprietary SSD [looks a bit like a SODIMM card]. They are trying to get back into EPEAT. If they do, then EPEAT is as useful as PCI DSS.