Ramblings from another nerd on the grid
My first impressions of the Dell XPS 420 can be summed up in one word, "Solid !" I've only completed a couple of phases in my new machines metamorphosis, but so far I'm pretty impressed with the machine and it's future. So let's dive into what it was like when I received it, and the road we're on.
What is the goal?
When I purchased the machine Sunday, I had a couple of goals. First and foremost, it's a video editing workstation. I wanted a Quad core machine that could handle intense high definition and standard definition encoding, decoding and transcoding. Second, I figured if I held out long enough, the Windows Vista market would mature and I could add premium high definition television recording. TiVo is still handling the bulk of those duties at the moment.
The box arrived via Fedex in a light rain. I'm glad it wasn't a heavy rain because the hand holds are open into the box. There was no water damage. Inside the box was the typical foam enclosure and a special XPS branded pack of goodies including a mouse pad, wire ties, wiping cloth, binder for disks, etc. Nice job Dell.
Since I already have an array of LCD panels, I didn't order one with the unit. If you can afford the Dell 24" widescreen LCD, get one. I love mine. I also have a 20" 4:3 aspect ratio LCD sitting right next to the 24" in a multimon configuration. This gives you a ton of viewing options for the various applications and media you might view. The 24" is running 1920x1200 and the 20" is running 1600x1200. I use a KVM switch with these two monitors for the machines I own and use for work.
The XPS 420 computer is a medium to large size case. There's easy access into the unit and it is designed to hold up to three hard drives, one or more DVD drives, media readers, etc. I ordered my Dell with the cheapest hard drive they offer knowing I will be immediately replacing the drives through other sources to cut costs. I also ordered it with the standard 3GB of memory. The main two hard drive bays are quick access requiring no screws. There is power routed to both bays. If you order like I did but plan to add another drive, make sure you buy a SATA cable with the right angle end. A standard SATA cable will protrude too much and prevent case closure. I already knew that and had a cable in my drawer already.
The machine is very quiet. There is plenty of ventilation through the case and it will be easily vacuumed when it's time to get rid of some of the dust. The case itself is pretty attractive with the piano black front and silver sides. There are lots of USB ports front and rear, IEEE 1394 front and rear, GigE ethernet on the back, and an eSATA port on the back. I see a future for that port.
The XPS 420 comes with a Sideshow LCD panel on the front top. I haven't decided what if anything I'll use it for, but you can add all sort of Vista Sideshow gadgets and have it display stuff like the weather, number of unread inbox messages, stock ticker, etc. It'll be fun to play with that later but it's a back burner item for now.
I fired the machine up and took a look around but that was pretty short lived. I installed Ghost 12 and made an image of the factory install then pulled the 320GB drive out of the box. I installed a 1TB drive for the OS and applications, then another 500GB drive for additional data capacity. Although the XPS 420 comes with RAID on the motherboard, I am currently not using RAID 0 or 1. I do frequent backups so I really don't need the data protection, and I don't have an I/O bottleneck at the moment that would require building a volume with more than one drive.
The machine configuration I ordered comes with two ATI Digital Cable tuners. I'm not particularly impressed with the tuners because I think their design and stands are too big and clunky looking. They are external tuners and connect to the XPS 420 via USB. Good thing the XPS 420 has lots of USB ports. The tuner cases are designed to let the heat dissipate. I have both of my tuners hidden behind one of my LCD panels. Easy access to them, but out of eye sight. They are ugly (to me).
Although Dell lets you deselect a bunch of software normally referred to as "crapware" in our industry, this machine comes with an impressive set of software. Now don't get me wrong, there's stuff installed I would uninstall like the Google Desktop, but all in all it wasn't totally hosed by a bunch of crud. One of the suites you cannot deselect on the ordering site is Adobe Elements Studio. This includes Adobe Premiere Elements 4, Adobe Photoshop Elements 6 and Adobe Soundbooth.
I've been using Premier Elements for a while and like it. I have never used Photoshop before but it's time to learn considering we dropped development and sales of the Digital Image Studio product family. I've also never used the Soundbooth product, but if it works well, I know we can put it to use. Dell supplies the product disk and serial numbers for the Adobe Elements Studio products in case you want to reinstall.
The Operating System (OS) and HD Television
Dell ships the XPS 420 with a number of OS choices. Unfortunately none of the ordering configurations had what I want. So when the tough get going, the tough flatten the box and re-install from scratch. I considered running Windows Vista Home Premium, the 32bit version that the XPS 420 shipped with, for at least five minutes. But I decided to roll the dice and install Windows Vista Ultimate x64. I was a little worried about it for one reason and one reason alone.
The XPS 420 can be configured to support high definition recording. Not just any high definition recording, premium cable high definition recording. This is called OCUR and it's a Cable Labs certified and approved configuration that is required. The BIOS used by OCUR machines is special. So is the activation process. As it turns out, it was pretty easy to switch to the x64 OS and config. You just install a retail copy of Windows Vista Ultimate x64. When you fire up the Media Center shell and go through the TV tuner configuration, you will be prompted for a special product key. That key is on the COA sticker on the back of the XPS 420. After you plug it in, the tuners are activated. In reality, this sets up the PKI key sets used for the DRM required to be in place for OCUR systems.
After activating the tuners in the Media Center shell, it was a simple manner of downloading the guide and watching the standard definition channels. Verizon is coming by on Tuesday to deliver the CableCards that plug into the tuners. After those are in place and properly paired to the Verizon FIOS TV system, I'll be able to view all of the channels I pay for and record any content. In the meantime, there's a menu item under the TV setup area that lets you scan for "other TV services". This scan will detect any unencrypted QAM channels and add them to the guide listings. Most cable systems carry ABC, CBS, FOX, NBC, PBS and others "in the clear". My scan found those channels so I mapped them to the appropriate channel for my area thus replacing the crappy standard def signal with the unencrypted QAM HD version. Nice. The machine plays high definition absolutely smoothly and fluidly. It should. The little screenshot at right shows me watching ABC in HD while directly connected to my Exchange Server mailbox (non cached mode) and surfing the net with IE7. It's not even batting an eye.
There has been a lot of discussion in the industry about Windows Vista, it's performance and usability. The Dell XPS 420 really makes Windows Vista shine. I ordered mine with the Intel Quad Core Q6600 processor, 3GB of memory (2x1GB and 2x512MB), 320GB 7200rpm SATA drive and the NVIDIA 8600 GTS video card. This is far from being a top of the line machine but it's still a very respectable platform. Like you, I have a budget so I didn't order the Extreme Quad processor, a RAID array, etc.
From what I can tell of the performance so far, it's going to meet my needs nicely. I'll know by the time the weekend is over. I plan to do some transcoding and video work tomorrow. When I decide to pull the 3GB of memory and bump it up, I will probably load it with 8GB of 800MHz RAM. That will improve the overall platform some and give the applications plenty of headroom while watching HD programming.
If you are a serious gamer, look closely at the graphics card and power supply options. I decided the 8600 GTS would meet my needs, cut down on power consumption, and lower the heat generated. So far it seems to be the right choice for the roles my machine will play. If you are a serious gamer, I'm not sure the other 475W power supply would meet your needs. Then again, that's why Dell makes the XPS 720 and purchased Alienware.
Like I said, this seems to be a very solid machine. If you can find one for $1500 delivered to your door, you should jump all over it. The case and construction offers a lot of flexibility and expandability. Ask me in 3-4 years how I like the machine. I hope to have this one that long. I'll write more about this later after the CableCard install. Buy with confidence. I am changing my rating to buy with some caveats. See the 12/29 update below.
[UPDATE for 12/21/2007] The CableCard install happened Tuesday without issue and I can see all of the FIOS TV channels in the guide. I can watch and record the HD channels. However, I have had a number of recording failures when the machine resumed from sleep. I am trying to spot a pattern so I am testing various sleep states (S1 and S3). More later...
[UPDATE for 12/22/2007] I updated the tuner firmware to the latest available production firmware from ATI. I also applied the Windows Vista updates that were recommended in the firmware release notes. This did not resolve the sleep/wakeup and record issues I'm seeing. In fact, it made it worse. Fortunately this isn't the core mission of my machine otherwise I'd be upset.
ATI Firmware updates:
[UPDATE for 12/27/2007] I have been running my machine for the past five days without letting it sleep. It has recorded each and every program without issue on a variety of HD channels I receive with my Verizon FIOS TV package. In fact, extender Xbox 360 HD playback has also been flawless. I am researching the power states supported by the machine and will experiment with sleep again before too long. I wanted to establish a baseline to verify the tuners are really working properly when fully powered and connected at all times. I'd say 5 days and 500GB of recorded HD content has done that.
[UPDATE for 12/29/2007] It appears I have the suspend/resume issue resolved with my XPS 420 when recording high def premium channels. I have a bunch of programs set to record over the next few days so I'll document my config and post a completely separate post on the subject Wednesday or Thursday of next week (assuming we can declare success). Spoke to soon... the machine missed a recording this morning so this issue is not fixed... sigh...
I also seem to have identified a bug in the eSATA port implementation. In order to use the eSATA port, the Intel ICH9R SATA RAID controller must be in AHCI mode. My eSATA port didn't work with the factory config they shipped me (x86 Vista Home Premium). I checked this morning since I still had the factory hard drive in original install state. I reset the BIOS to factory settings and checked things there, too. I'm assuming if you buy a machine directly from Dell with a RAID config implemented (two or more drives), that the RAID and eSATA port works. However, that's a x86 32bit implementation. I'd be interested to know the drivers and versions implemented on that configuration. Send me email if you have it. Dell is aware of this issue and looking into it.
[UPDATE for 1/11/2008] I have rebuilt my machine from the ground up. I am still on BIOS A02 and have the SATA controller in RAID AHCI mode. My eSATA port is working properly. In order for me to do this, I had to reinstall the operating system again, which is unfortunate. I could not figure out how to get it to work any other way even though I received feedback inside and outside Microsoft. I do not recommend doing this. If you reinstall the OS more than one time, you'll likely break the OCUR HD recording capability if you have the ATI digital cable tuners. I recommend you wait for Dell to come up with a supported solution from their engineering team. They may end up fixing this will a BIOS update or something. I certainly hope so.
At this point the only remaining problem I have with my machine is sleep/resume/record/sleep. I was sent a list of KB articles and their associated fixes. I will look more carefully at this over the weekend as time permits. I can certainly live without this working correctly but I would prefer to get it fixed.
So where do I stand on my buy recommendation? I still think this is a super machine. Dell is very aware of the AHCI RAID issue, sleep/resume and other minor issues. If you don't need to attach a big freaking hard drive or cluster of hard drives to the XPS 420, then buy with confidence. If you need the eSATA port and you buy a machine today, most likely the machine will arrive properly configured and this issue is effectively only valid for people that purchased prior to today. They can be fixed a number of ways right now but obviously a reinstall of the OS would be a last resort.
[UPDATE for 5/8/2008] See http://blogs.technet.com/keithcombs/archive/2008/05/08/dell-xps-420-six-month-report.aspx for my six month report card.
I have been on the phone for over 20 minutes with Dell. The guy has no clue and has rattled off every tuner card but the one I purchased. It's looking like a no go as of now. Hoping someone pushes on further than I did.
For the record the Dell part # for the ATI Digital Cable tuner is A1210307. It doesn't show up on Dell's website from what I have searched. But that's what's on my invoice.
When I have the CableCard in I get nothing at all. No premium channels or standard. I get the following message...
Restrictions set by the broadcaster or originator of the content prohibit playback of the program on this computer.
I take the CableCard out and I get standard channels plus the unencrypted QAM HD channels you mentioned in your original Blog.
At this point I'm going to ask you to post your information to the thread at http://www.dellcommunity.com/supportforums/board/message?board.id=Tech_Talk_XPS&thread.id=27536 since that is a better support forum.
I'm a little suspicious you might have put the wrong key in for the cable card activation, but I would not think the key would be accepted if it was a Windows Vista OEM ket when it really wanted the digital tuner activation key.
Regardless, you need to get the proper support advice from Dell since they may have some OEM tests you can run. The person in the thread above has the exact same problem you described... unless of course thats really you.
Would there me any advantage to upgrading the chip to the E6850 for $50?
Just to let you know that this forum/website is really informative to someone, like myself, who is considering purchasing an XPS 420. You've done a really good job.
Thanks Mark. See, Microsoft isn't the evil empire. We're almost normal people, too.
Dan, you can compare the processors side-by-side at http://compare.intel.com/pcc/showchart.aspx?mmID=885492,890642&familyID=1&culture=en-US
I always wanted a Quad processor. It sounds so kewl. I think the 6850 has a very slight perf edge. Check around the grid for benchmarks. Tomshardware and places like that should have some good empirical data to look at.
I have a couple of questions about the xps 420 case.
I hear that XPS case is BTX rather than ATX and has a BTX motherboard and PSU.
In the future if i ever had to replace the motherboard or PSU can the case accept ATX components as getting a new BTX PSU and motherboard may not be easy.
Thanks for the very informative posts. I have some questions regarding the quality of TV on your computer.
1) Live TV:
Live TV is played by your Video Card (8600 GTS) on your Dell LCD Monitors. What is the quality of TV? Here is what I would expect: In terms of color fidelity and contrast, it should be noticeably worse that the LCD HDTVs such as SONY's Bravia series. But there is one important advantage: since you can resize the TV frame to fit the native resolution of the original TV program, you can avoid lots of digital artifacts generated due to upscalling on an LCD HDTV. As a result, analog TV programs are more watchable while the HDTV TV programs are less so, compared to a standalone LCD HDTV. Is that the case?
2) Replay of the recorded TV programs:
How do you replay the recorded programs? Do you replay them on your Dell Monitors or on your LCD HDTV? What is the TV quality when replayed?
Will this blog roll to multiple pages instead of scrolling to the bottom for each additional post? Just curious.
This blog like all others will roll from my main page to another page. You can get to those via the Next link at the bottom of the page. The color for the Next link makes it a little hard to see.
You can also find this post three or four other ways. You can click the December 2007 link. You can click one of the four tags. Or you can search for XPS 420. It should be easy to find with any of those methods.
I have not made any comparison on the various displays that are possible. I have only looked at the recording results on my two Dell flat panel monitors and my HP DLP MD5880n via the Xbox 360. My flat panel monitors are connected via VGA so the video is not supposed to be 720p, 1080i or 1080p. Supposedly it's 520p but I have not verified that yet.
The Xbox 360 is connected via component and is outputting 1080i.
Both look great.
I have no plans to connect my machine directly to my DLP. If I did, it would be a DVI->HDMI connection which I have used in the past with the previous MCE 2005 machine. I would expect some improvement with a connection like that, but the machine is staying in my office where it belongs.
Excellent write-up! Showed your Article to Mrs. Santa before Christmas.. and FedEx completed the journey from the North Pole last night. Dell honored our request to NOT ship via DHL. Hint: Mr. Santa covertly ordered a different Dell model for Mrs. Santa on Dec 16th.. and we're waiting for Dell's replacement to arrive via Next Day (FedEx) on the 8th.
Dell status shows ATI Single Tuner estimated shipment today, and I figured that would explain the missing remote, but it appears others have similar issue? We'll see if Dell is as helpful as they've been so far. IM chat or Email options seem to work better than calling.
Can you say which 1TB drive brand/model you're using?
FYI: My ATI-based HSI HD3850 non-Dell video card upgrade with DVI-to-HDMI adapter arrives on Fri, so we'll see if the sub400W BTX Power Supply can take it. Happy New Year!
Thanks for the informative review! I would appreciate it if you had any thoughts on these followup points:
1. What are your impressions of the machine's noise level?
2. If you record a program that is available in clear QAM, is it still encrypted/DRMd so that you can't play it anywhere else?
hey keith - first great site - has been really helpful. anyway i ordered a dell machine and it has been a nightmare ever since. i am a first time dell customer and my experience has been scary to say the least. rather than bore you with those details and the fact that my ati tuners have been delayed twice and is the sole purpose of why i purchased the dell i have a question. first i ordered the machine with 4gb of 800mhz ram and the system is showing that i only have 3.25gb installed - is that wierd or does it have to do with the dell os build - can i correct? i have several macs and have 2gb of memory in them and the avail memory is 1.9gb - it seems weird to be that far from 4gb. should i re-image the machine and if i do will i screw my machine up for the ati tuners when and if they arrive.
Ken, I am using the Hitachi 1TB drive. See http://www.newegg.com/Product/Product.aspx?Item=N82E16822145164. Wait til they go back on sale and go below $300. I paid $279 for my last one. They are fast, quiet and cool running.
TomS, I haven't actually tried yet, but my understanding is that EVERYTHING is DRM'd. So if you have one or more ATI Digital Cable tuners with CableCards and add an OTA tuner or something like HDHomeRun, all recordings will get DRM'd and will not be available for further copy, transcoding or modifications. Trust me, we have had a lot of internal discussion inside Microsoft on this topic and a number of others so I am hopeful this will change in 2008. Hopefully early 2008. In a few weeks when I have time, I'll add my HDHomeRun unit to the mix and see what happens.
Dennis, what you are seeing is normal for a 32bit 4GB configuration. There is a finite address space possible and the PCI bus (and their devices) consume part of the 4GB addresses. If you move to a 64bit OS, you'll see that most machines (desktop or current gen laptops) will allow to adress the entire 4GB of RAM since the PCI addresses can be moved. That's the simple explanation. There are a number of KB articles that give you the gory details. This is one of the reasons I am running the x64 version of Windows Vista Ultimate.