http://www.microsoft.com/technet/technetmag/issues/2007/07/ExchangeQA/default.aspx My contributions are the edge/hub and VPC questions. Some day I really need to sit down and create some kind of image to represent the queue & A...

You know how there's a warning tag on hairdryers that says not to use it while showering? I've always figured that the reason for those stupid warnings is that someone somewhere did use it while showering, and then the relatives of the deceased then sued...

Well, I'll tell you one way to not do it, which is to measure against user expectations without any sort of normalization or attempt to figure out what those expectations are. Take for example this survey from a hotel I stayed at this past weekend: ...