• I reserve the right to edit, delete, or ignore any comment. I don't delete comments disagreeing with me, but I do delete comments that show offensive or abusive language or behavior, or comments that seem to be from someone misrepresenting him/herself.
• I reserve the right to turn off support for comments at any time. I generally do this after getting an obvious comment spam, and turn it back on a while later.
• I reserve the right to ignore comments on posts older than 2 weeks.
• I reserve the right to ignore comments on posts that are completely unrelated to the topic of the post.
• I reserve the right to ignore email or phone calls I get via this blog[1].

Guidelines/expectations:

• If you want to ask me a question, ask it in the comments of a recent, relevant post.
• If I know the answer to a question off the top of my head, I will generally answer it within a day or so.
• If I don't know the answer to a question, I probably won't research it, and I also won't follow up to say that I don't know the answer (it's just too much work for the amount of questions I get, and I see no need to repeatedly go around saying that I don't know anything :-).
• My deep expertise in Exchange and Outlook is mainly around the following areas: messaging-related protocols such as POP/IMAP/SMTP/NNTP/MIME, Outlook Web Access 2000/2003, the front-end topology in Exchange 2000/2003. That doesn't mean I know everything about those areas, just that I am much more likely to know the answer or be able to suggest additional areas of investigation for technical problems in those areas.
• I do not have any expertise in information such as the install base of Exchange. If you're looking for that type of information, I suggest talking to one of the analyst groups.
• I am not trying to be mean :-). I just have to prioritize what I spend my time on. Blogging and being involved in the Exchange community is something that happens in the “spare time” I have outside of my two full-time jobs (Microsoft & my kids).

[1] Unfortunately, just not publishing this information isn't enough to stop some people from contacting me via those methods. Here's a hint: If I don't make it easy to contact me via phone, it's because I don't want to be contacted by phone. I don't even like it when my family and coworkers call me, let alone people I don't know, asking me for help with a problem to which I don't know the answer.