re: Dell Frustrates me!!

Linda Moore — Sun, 18 Feb 2007 04:01:07 GMT

John,

Michael Dell has just initiated a new website yesterday, Feb 16, at

http://www.dellideastorm.com/

Go take a look and post your problem and suggestion there.

He is looking for input from customers, critics, bloggers, Dell's employees, everyone on what needs to be done to make Dell better. Different people have already posted ideas.

All ideas start at the 10 level and if you click the approve button, then that specific post moves up in the rankings. There is a link for the most popular suggestions and the most recent. There is also a link for what actions Dell is taking on which suggestions.

Warning: Writing a comment for a suggestion is NOT a vote for that suggestion.

re: Dell Frustrates me!!

Linda Moore — Sun, 04 Feb 2007 08:37:44 GMT

I bought new computers and paid an additional $500 for each computer for premium "next business day support". Unfortunately, according to Dell "next business day" doesn't mean next business day. I ended up hiring a technical support person to trouble shoot my computer and to get the issue resolved.

There were top of the line desktops and laptops and hardware wise, I have not had any complaints. My computers came with USB 1.1 instead of 2.0, even though 2.0 had been available for over a year. Unfortunately, there was no information about USB on the order form on the web.

However, I refuse to do business with companies that deploy deceptive business practices.

I am probably not going to pay for extended technical support. Instead, I will probably build my next computer or have someone build it for me to my specifications.

My research indicates that it will also be cheaper than the prices that I have been paying Dell.