We frequently get cases where customers have issues with installing updates or service packs. With the release of Service Pack 2 recently for Windows Vista and Windows 2008, I thought it might be a good idea with what would be good to collect before you call us for support. Some of these steps just might resolve your issue and save you some money (or an incident).
Keep in mind that this information pertains only to Windows Vista and Windows 2008 (it will also apply to Win7). Troubleshooting issues with 2003 and lower use a different engine (update.exe) and the logging mechanisms are different.
Before you call into Microsoft with one of these issues, please attempt to do the following:
Hopefully, this alleviates some of the issues you might experience or at least eliminates some downtime if you do have to call into us because you already have your logs available. I'll cover a little more about what's in these logs and how you can troubleshoot issues in a later post.