In this episode I interview Shawn Labelle, an Operations Architect with the IT Operational Consulting team at Microsoft. Listen in as Shawn describes the differences between the Microsoft Operations Framework and ITIL and how it can benefit IT Pros and their organizations better their processes and technology.
Microsoft Operations Framework (MOF) 4.0 provides relevant, practical, and accessible guidance for today’s IT pros. MOF strives to seamlessly blend business and IT goals while establishing and implementing reliable, cost-effective IT services. MOF is a free, downloadable framework that encompasses the entire service management lifecycle. Read MOF online.
Click here to visit the Microsoft Operation Framework website
If you're interested in learning more about the products or solutions discussed in this episode--- click on any of the below links for free, in-depth information: