I’m pleased to announce that the remaining 5 Role-Based My Site Templates have been released to web, bringing the grand total to 7! These new templates are: Administrative Assistant, Customer Service Manager, HR Manager, IT Manager, and Marketing Manager. Each template also has the following customer-ready materials:

·        Functional datasheet – introduces the template and usage scenario

·        Technical datasheet – discusses the different pages and web parts that make up the template

·        Setup guide – step-by-step instructions for installing and configuring the template, and bundled with the download

Customer Service Manager

Helps customer service managers streamline the process of monitoring team performance. The template assists in reviewing order status, displays key performance indicators for customer satisfaction and vendor performance, and provides a graphical view showing call distribution, service performance, operation costs, and quality indicators.

HR Manager

Helps HR managers keep track of employee composition and distribution within the organization. The template provides information on the status of performance reviews, displays details of employee training, shows attrition rates at the organization and business unit level, and lists job openings.

 

IT Manager

Focuses on the IT manager in a maintenance division handling location support. The template helps oversee the support services provided by the team of IT engineers for SLA adherence, coordinate with the team for backups and updates, and review incident calls and escalations being logged in the help desk.

 

Marketing Manager

Assists the marketing manager with streamlining the process of lead inquiries and conversions. The template helps with budget planning for marketing activities, planning activities for certain initiatives, planning for collateral, implementing a wide range of promotions for products, and tracking metrics related to activities.